Can’t connect to square anymore

  • Resolved raphilou

    (@raphilou)


    5 years, 1 month ago

    Hello,

    Since September 17th our square has disconnected, when trying to reconnect, we were prompt with all the permissions required and clicked “Allowed”

    Then when come to click “Redirect to My Website” we get the following error message “Sorry, you do not have permission to manage the Square connection.”

    Can you help?

    Thank You

Viewing 6 replies - 1 through 6 (of 6 total)

  • I’m having the same problem. “Sorry, you do not have permission to manage the Square connection.” after clicking the “That’s my site – Redirect Me” button.

    So I remember having a similar issue with the Square plugin a few months ago, but I was getting a “Cheatin’ Huh?” error, as seen in this post: https://www.ads-software.com/support/topic/trying-to-connect-with-square-getting-cheatin-huh-error/

    I ended up disabling all plugins except for WooCommerce and the Square plugin, and was able to reconnect to Square successfully. I tried to same thing again, and it worked this time as well.

    I’m not sure which plugin is causing the issue, I have around 30 plugins active for this store and I don’t have time to go through 1 by 1 to figure it out.

    lucky you. I have 77 plugins in total.

    Hi All,

    Sorry, you do not have permission to manage the Square connection

    This is often the result of a security plugin (such as WordFence or a Captcha plugin, but not always). The solution of disabling all but Square and WooCommerce and connecting should work.

    For those that have a lot of plugins, I feel you – it is indeed an undertaking to disable all quickly, and then connect Square, then reconnect them. The good news is that you should be able to bulk disconnect/reconnect and do Square fast. Also it is best to do this on a Staging site – a staging site is a clone or copy of the Live site, used for testing. You can reach out to your Host if you need to have a staging site set up, as they usually can assist you with this.

    Several hosts, like Go Daddy or WP Engine, have an async Staging site option; where you can do all your work on the staging site and then click to have it copy everything over to the Live site. Try this and see if it works; if it does not please let me know!

    madeincosmos

    (@madeincosmos)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’ll mark this thread as resolved now. If you have some more questions, feel free to start a new one.

    Cheers!

    @savannahlin In my case, it was the IP Geo Block plugin. I disabled it and was able to reconnect square with no issues.

Viewing 6 replies - 1 through 6 (of 6 total)
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