Can’t connect to Square

  • Resolved Peggy

    (@lpjjonine)


    4 months ago

    I previously connected to Square in Sandbox mode but I can’t connect for Production Mode. I click on Production and click on Connect to Square, login and and get the message –

    You just authenticated Square!

    We’d like to redirect you to:

    https://rs.pt-devsites.com/wp-admin/

    That’s my site – redirect me

    But when I go back it’s still in Sandbox mode and when I click on Production again it wants me to connect to Square again. The button “Connect to Square” appears again.

Viewing 2 replies - 16 through 17 (of 17 total)

  • Hi @shameemreza my ticket is 8606136 and it has been over 2 days since I replied to the AI email with no response from a human. Could you let me know how long this typically takes? Thank you.

    Hey, @garyesmith!

    Our team works hard to reply to the tickets quickly. But sometimes we have a bit of a backlog which can make the wait times a bit longer.

    I understand the urgency, I can confirm we got your ticket and assure you our team will reply as soon as possible.

    Have a wonderful day!

Viewing 2 replies - 16 through 17 (of 17 total)
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