Can’t connect to stripe

  • Resolved digisquad

    (@digisquad)


    3 years, 6 months ago

    Hi there,
    the plugin sounds great but I’m facing an issue that prevents me form using it. I simply can’t connect it to Stripe and it looks like abug. Here’s what I do :
    – Go into paypal & stripe settings
    – Click on the Stirpe Tab
    – Click on “Connect with Stripe”

    I am then redirected to the WPPLUGIN LLC landing page.
    – I select my Stripe account and click on log in
    – After a quick load I’m redirected to my wordpress account but the connect button is still there, like nothing happened. I’ve been looking for a solution and c an’t find any, please help.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Collin Sasse

    (@collinsasse)

    Do you have any security plugins or perhaps a server firewall that may be blocking the connection to the Stripe API?

    Thread Starter digisquad

    (@digisquad)

    Hi, first thanks for your feedback.
    I actually tried to desactivate my Adblock plugin but nothing changed.
    I’m also using McAfee antivirus, but honestly I’m not sure where to look at..

    [Moderator note: Please, No bumping].

    Plugin Support Collin Sasse

    (@collinsasse)

    I’m referring to your hosting itself, not on your local computer. Does your webhost have a server firewall? Do you have any WordPress security plugins? Please try contacting your webhost to see if they are blocking connections.

    Thread Starter digisquad

    (@digisquad)

    I contacted OVH, and checked the Firewall is desactivated.
    SSL is activated (LETSENCRYPT – DV ).
    Also here is a list of activated plugin on my website :
    – Akismer Anti-Spam
    – Contact Form 7 (and its paypal and stripe add on)
    – Newsletter, SMTP, Email marketing and subscirbe forms byu sendinblue
    – Redirection for Contact Form 7
    – WP Mail SMTP

    Please help

    EDIT : I also uninstalled the plugin and reinstalled it, create a new account in Stripe, nothing works..

    • This reply was modified 3 years, 5 months ago by digisquad.
    • This reply was modified 3 years, 5 months ago by digisquad.
    Thread Starter digisquad

    (@digisquad)

    Hello agai, does anyone has a clue about how to solve this issue ? Or did it happen to someone else ? (please moderation, it’s not spamming, I’ve been waiting for an answer for more than 2weeks)

    • This reply was modified 3 years, 5 months ago by digisquad.
    Thread Starter digisquad

    (@digisquad)

    OKay, I don’t know what happened, but after giving it up I finally managed to connect stripe AND wordpress. Honestly I have no idea why. Here is what I did today :
    – I updated my template
    – I uninstalled my vpn and reinstalled it (I have no idea if this is relevant or what, but I’m just giving you all info)
    – I went into my Stripe dashboard > Settings > Company settings (or whatever it’s called in english) and then I went to authorized app and revoked all access
    – Later on the same day I logged in to wordpress and the “Sync wordpress and stripe” button appeared at the top of the wordpress dashboard (usually you have to go to Contact > Paypal & Stripe Settings > Stripe and then sync stripe and wordpress). It was the first time it appeared there, anyway I gave it a shot and boom, now it works. I have no idea why but if I hope it’ll help someone

    EDIT : Alright, no it’s just nonsense. After just a few minutes the plugin got unsyced and now I can’t sync it anymore…

    • This reply was modified 3 years, 5 months ago by digisquad.
Viewing 6 replies - 1 through 6 (of 6 total)
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