Can’t connect to WooCommerce Analytics

  • Resolved anneellis11

    (@anneellis11)


    3 years, 1 month ago

    Hi!
    I am able to get reports using the deprecated WooCommerce reports, but when I try to see data and get reports using the WooCommerce Analytics, I get a big purple triangle error, with the message “There was an error getting your stats…” I’ve tried several times over the past several weeks and still can’t get anything. Can you help me with this?

    Thanks!

    Anne

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello,

    Can you try clearing the Analytics cache from WooCommerce > Status > Tools > Clear analytics cache and see if that resolves the issue.

    If the error persists, you’ll next want to do a full conflict test to determine if the issue is coming from a plugin/theme conflict. Please temporarily switch your theme back to Storefront and disable all plugins except for WooCommerce. If that resolves the issue, then re-enable plugins one-by-one until you find the one that’s causing the conflict.

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Thread Starter anneellis11

    (@anneellis11)

    Thank you! I will try your suggestions.

    Hi @anneellis11

    You’re welcome. Please let us know how it goes.

    Hi @anneellis11

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 4 replies - 1 through 4 (of 4 total)
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