Can’t connect to wordpress.com: secrets not found

  • Resolved missyklotz

    (@missyklotz)


    8 years ago

    When clicking to Jetpack stats today I got an error saying to reconnect to WordPress.com.

    I disconnected jetpack, then try to reconnect to wordpress.com and get this:

    Error Details: The Jetpack server encountered the following client error: Verification secrets not found

    Running Jetpack Version 4.3.2

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Could you try to reconnect once again? If you still get that issue, can you please use Jetpack’s Debugger module to send us some more information about your site?

    1. Go to the Jetpack page in your dashboard.
    2. Click on the Debug link appearing at the bottom of the page.
    3. Click the link that says “click here to contact Jetpack support.”
    4. Fill in the description box and your name and email address.
    5. Click the “Contact Support” button to send us the debug results privately. It’s best not to post this information on public forums, as it contains private details about your site.

    Thanks!

    Thread Starter missyklotz

    (@missyklotz)

    I tried reconnecting multiple times throughout the day yesterday. tried again today and same error message. contacted support yesterday, sent another today.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Thanks! We’ll get back to you soon!

    and what happened?

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    @steveonz If you experience the same issue could you follow the instructions I posted above to send us more details about your site?

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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