Can’t create a variable product

Hi @kingagobolos,

Thank you for reaching out.

I would like to create a variable product, but I can’t click on anything on the page.

https://www.awesomescreenshot.com/video/33587577

I tried accessing the shared video, but I kept getting an error message. So that we can be able to assist you further, please share with us the necessary information below for us to investigate the issue further:

1. System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
2. Fatal error logs (if any) under WooCommerce > Status > Logs.
   You could copy and paste your reply here or paste it via?https://gist.github.com/?and send the link here.

Once we have more information, we’ll be able to assist you further.

Maybe now you can see the video:

https://www.awesomescreenshot.com/video/33587577?key=7bd8f39ada7eef99c6fdebf573f0d426

Syteme report

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The fatal errors

2024-11-12T20:11:33+00:00 Critical Uncaught Error: Call to undefined method ElementorPro\Core\Utils::_unstable_check_document_permissions() in /home/infinit3/tripzenic.hu/wp-content/plugins/elementor-pro/modules/payments/module.php:150  
Additional context
{
    "error": {
        "type": 1,
        "file": "/home/infinit3/tripzenic.hu/wp-content/plugins/elementor-pro/modules/payments/module.php",
        "line": 150
    },
    "backtrace": [
        "",
        "#0 [internal function]: ElementorPro\Modules\Payments\Module->get_stripe_tax_rates(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))",
        "#1 /home/infinit3/tripzenic.hu/wp-content/plugins/elementor/core/common/modules/ajax/module.php(176): call_user_func(Array, Array, Object(Elementor\Core\Common\Modules\Ajax\Module))",
        "#2 /home/infinit3/tripzenic.hu/wp-includes/class-wp-hook.php(324): Elementor\Core\Common\Modules\Ajax\Module->handle_ajax_request('')",
        "#3 /home/infinit3/tripzenic.hu/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array)",
        "#4 /home/infinit3/tripzenic.hu/wp-includes/plugin.php(517): WP_Hook->do_action(Array)",
        "#5 /home/infinit3/tripzenic.hu/wp-admin/admin-ajax.php(192): do_action('wp_ajax_element...')",
        "#6 {main}",
        "thrown"
    ]
}
2024-11-12T21:05:36+00:00 Critical Uncaught Error: Call to undefined method ElementorPro\Core\Utils::_unstable_check_document_permissions() in /home/infinit3/tripzenic.hu/wp-content/plugins/elementor-pro/modules/payments/module.php:150  
Additional context
{
    "error": {
        "type": 1,
        "file": "/home/infinit3/tripzenic.hu/wp-content/plugins/elementor-pro/modules/payments/module.php",
        "line": 150
    },
    "remote-logging": true,
    "backtrace": [
        "",
        "#0 [internal function]: ElementorPro\Modules\Payments\Module->get_stripe_tax_rates(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))",
        "#1 /home/infinit3/tripzenic.hu/wp-content/plugins/elementor/core/common/modules/ajax/module.php(176): call_user_func(Array, Array, Object(Elementor\Core\Common\Modules\Ajax\Module))",
        "#2 /home/infinit3/tripzenic.hu/wp-includes/class-wp-hook.php(324): Elementor\Core\Common\Modules\Ajax\Module->handle_ajax_request('')",
        "#3 /home/infinit3/tripzenic.hu/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters('', Array)",
        "#4 /home/infinit3/tripzenic.hu/wp-includes/plugin.php(517): WP_Hook->do_action(Array)",
        "#5 /home/infinit3/tripzenic.hu/wp-admin/admin-ajax.php(192): do_action('wp_ajax_element...')",
        "#6 {main}",
        "thrown"
    ]
}

• This reply was modified 4 days, 19 hours ago by kingagobolos.

Hi @kingagobolos ,

Thank you for sharing the video. It really helps clarify the issue. I understand that switching your product data from simple to variable is causing a blank area to appear in the tab, as shown in your video.

It seems something might be interfering. Do you recall when the issue started? For example, did it happen after a plugin update or a change in settings?

To begin troubleshooting, please try disabling the following plugin and then check if the issue persists:

Csomagpontok és Címkék WooCommerce-hez – By Viszt Péter

If this doesn’t resolve the issue, I recommend performing a full conflict test to identify if a plugin or theme is causing the problem. You can follow the steps outlined in this guide:
How to Test for Conflicts

Additionally, the error log indicates an issue related to the Elementor plugin, which might be affecting its internal builder. While we can’t be certain at this stage, you could try temporarily disabling Elementor to see if it resolves the problem.

Please try these steps and let us know how it goes!