Can’t create source – fail!

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  • Thread Starter phatman

    (@phatman)

    Tried to do it manually by getting a token from Facebook Developer site, but no luck. I can see the Smash app in the developer app list. Tried a different browser but all I get is a blank page with “no code”

    Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    Hi @phatman,

    Thank you for contacting us. From the link you provided, I see that a ‘The user denied your request’ error is occurring. It’s possible this is related to browser extensions such as those for blocking pop-ups or ads, so you may need to try going through the connection process with all extensions disabled or in an incognito/private window or different device. Please also ensure that you accept the connection in all steps.

    You can also try manually connecting again, but with our specific guide and tool here: https://smashballoon.com/doc/manually-connect-your-instagram-account-using-an-access-token/?instagram

    I hope this helps! If I can provide any further assistance, please let me know.

    Thanks!
    Louis

    Thread Starter phatman

    (@phatman)

    Thanks for replying. I tried it using Chrome which has no blocking extensions and still the same. I gave up and tried a different plugin and it worked straight away using the token. I guess there was some incompatibility somewhere.

Viewing 3 replies - 1 through 3 (of 3 total)
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