Can’t create variations for products

System status report:

WordPress Environment

WordPress address (URL): https://byimee.nl
Site address (URL): https://byimee.nl
WC Version: 7.7.0
REST API Version: ? 7.7.0
WC Blocks Version: ? 10.0.4
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: –
Language: nl_BE
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 8.0.28
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 20000
cURL Version: 7.74.0
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 5.7.40-43-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.7.0
WC Database Prefix: wp_
Totale databasegrootte: 36.15MB
Database datagrootte: 32.40MB
Database index grootte: 3.75MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.14MB + Index: 0.14MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wp_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_bans: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_dashboard_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itsec_distributed_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_itsec_lockouts: Data: 0.06MB + Index: 0.08MB + Engine InnoDB
wp_itsec_logs: Data: 3.52MB + Index: 0.48MB + Engine InnoDB
wp_itsec_mutexes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itsec_opaque_tokens: Data: 0.14MB + Index: 0.08MB + Engine InnoDB
wp_itsec_temp: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_itsec_user_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_itsec_webauthn_credentials: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_itsec_webauthn_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_jet_smart_filters_indexer: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_options: Data: 9.06MB + Index: 0.08MB + Engine InnoDB
wp_postmeta: Data: 12.52MB + Index: 0.41MB + Engine InnoDB
wp_posts: Data: 5.52MB + Index: 0.19MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpr_rocket_cache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wpr_rucss_used_css: Data: 0.02MB + Index: 0.09MB + Engine InnoDB

Post Type Counts

attachment: 85
custom_css: 2
customize_changeset: 5
elementor_library: 10
itsec-dash-card: 12
itsec-dashboard: 2
jet-popup: 2
jet-smart-filters: 3
nav_menu_item: 9
page: 17
post: 4
product: 56
revision: 566
seedprod: 2
wp_global_styles: 3
wpforms: 1

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (14)

Astra Pro: door Brainstorm Force – 4.1.5
Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: door SeedProd – 6.15.7
Elementor Pro: door Elementor.com – 3.13.0
Elementor: door Elementor.com – 3.13.1
iThemes Security Pro: door iThemes – 7.3.4
JetCompareWishlist For Elementor: door Crocoblock – 1.5.4
JetPopup: door Crocoblock – 2.0.0
JetSmartFilters: door Crocoblock – 3.1.1
Mollie Payments for WooCommerce: door Mollie – 7.3.7
Ultimate Addons for Elementor: door Brainstorm Force – 1.36.15
Variation Swatches for WooCommerce: door CartFlows – 1.0.7
WooCommerce: door Automattic – 7.7.0
WP Htaccess Editor: door WebFactory Ltd – 1.71
WP Rocket: door WP Media – 3.13.2

Inactive Plugins (2)

iThemes Security Pro – Local QR Codes: door iThemes – 1.0.1
iThemes Sync: door iThemes – 2.1.13

Dropin Plugins (1)

advanced-cache.php: advanced-cache.php

Must Use Plugins (2)

Ensure admin user isn't deleted: door – 1.0
WP CLI Login Command Server: door Evan Mattson – 1.3

Settings

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

WC Pages

Winkelbasis: #6 - /shop/
Winkelwagen: ? Pagina heeft geen [woocommerce_cart] shortcode of het woocommerce/cart blok.
Afrekenen: ? Pagina heeft geen [woocommerce_checkout] shortcode of het woocommerce/checkout blok.
Mijn account: ? Pagina bevat niet de [woocommerce_my_account] shortcode.
Algemene voorwaarden: #2165 - /algemene-voorwaarden/

Theme

Name: Astra Child
Version: 1.0.0
Author URL: https://wpastra.com/about/
Child Theme: ?
Parent Theme Name: Astra
Parent Theme Version: 4.1.4
Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
WooCommerce Support: ?

Templates

Overrides: –

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: product-block-editor
minified-js
new-product-management-experience
product-variation-management
settings

Daily Cron: ? Next scheduled: 2023-05-10 12:39:24 +01:00
Options: ?
Notes: 72
Onboarding: completed

Action Scheduler

Afgerond: 316
Oldest: 2023-04-09 15:38:27 +0000
Newest: 2023-05-10 12:55:53 +0000

Mislukt: 9
Oldest: 2023-03-28 12:40:30 +0000
Newest: 2023-05-10 12:36:00 +0000

In afwachting: 3
Oldest: 2023-05-10 12:56:53 +0000
Newest: 2023-05-10 20:07:51 +0000

Status report information

Generated at: 2023-05-10 13:56:01 +01:00
`

Hi Michelle,

I just tested it out with a fresh install of WordPress and WooCommerce, and everything worked as expected. Looking at your system status report, maybe the Variation Swatches plugin might be causing a conflict (just a wild guess, not based on any testing). Also, can you try opening up your developer console (Developer > JavaScript Console) in your browser, and let us know if there are any errors appearing there?

Thanks!

Jon

Hi Jon,

Thanks for replying! I’ve checked the Javascript console and there aren’t any errors. It’s not the Variation Swatches plugin because the problem still persists when this plugin is switched off.

It’s so strange, because none of my other websites have this problem with pretty much the same setup in terms of plugins and theme. I have no idea what the problem is.

Best regards,
Michelle

I am also having this issue only after the WooCommerce plugin received the update.

https://github.com/woocommerce/woocommerce/pull/37558

This area is the issue. It has been updated. The Generate Variations button no longer generate variations.

@birdiedesign I uploaded the older version WooCommerce 7.6.1 and variations can be added. So the 7.7.0 version is broken for this feature.

Find the older releases here: https://developer.woocommerce.com/releases/

I guess a few more questions to help narrow things down here:

1. If you create a new product, add attributes and then try to generate variations — does that work? Is this only for existing products?
2. Is this only happening with existing attributes? Or if you add a new attribute, you can’t create variations?

@lanej0
1. If you create a new product, add attributes and then try to generate variations — does that work? Is this only for existing products?

if a product is created and attributes are added – you cannot generate variations.

2. Is this only happening with existing attributes? Or if you add a new attribute, you can’t create variations?

I added attributes and I am still unable to create variations.

Hi Jon,

Like @fallbrookian said it’s happening with new products, adding manually new attributes and existing products with existing attributes.

Best regards,
Michelle

I’ve also used a staging site to downgrade to Woocommerce version 7.6.1. In this earlier version it is possible to add variations. So it must have something to do with the new update you would think.

I have another update:

After downgrading the WooCommerce version to 7.6.1. I’ve updated WooCommerce again to the latest version. On the staging site variations work like they should after updating.

Here is the strange thing though. I’ve downgraded Woocommerce on my production website and as expected variations do work. Yet when I then update to the latest version (like I did on the staging site) the problem reoccurs and variations don’t work.

It’s clear something is going wrong when updating to the latest version, but the question is why does it work on the staging site and not the production site.

Hi @birdiedesign, thank you for reporting this.

After testing in different environments, I couldn’t reproduce this bug.

The PR that @fallbrookian mentioned affects the visibility of bulk actions but not the buttons Generate variations or Add manually.

Could you try disabling every plugin except WooCommerce?

What browser are you using?

Could you also share the steps you took to encounter that error? There are multiple things that could affect the results.

Are you trying to generate variations only for global attributes?

Hi @fermarichal

Thanks for the reply!

I’m using Safari, but I’ve also tried to see if it would work in Chrome. Unfortunately I had the same results in Chrome.

I have tried to disable all plugins except WooCommerce before and have tried it now again, but the problem still persists. It’s not a plugin conflict or theme conflict as I have tested that by switching the astra theme for the default WordPress theme.

The steps:
1. I add a new product
2. I change from simple product to variable
3. I add attributes (I’ve tried both global attributes and creating a new attribute, both with same result). I’ve also noticed that the button to save the attributes is grey. It’s not looking clickable, but when I click on it it does save the attributes.
4. I try to add variations. Both buttons (generate variations and add manually) are not working.

I’ve also tried the above with an existing product and of course the problem also occurs.

I’ve also recorded my screen while doing the above. You can see that here: https://drive.google.com/file/d/127hXYtyZXjYm0L6htRlY2RxE_X8txTgq/view?usp=share_link

Like I mentioned before I’ve created a staging site and it’s so strange because then it does work and I can add variations. You would think this is an exact copy of the production site so how in the world is it possible that it is working on the staging site yet not at the production site?

Hope you can help me as this is driving me crazy.

• This reply was modified 1 year, 10 months ago by birdiedesign.
• This reply was modified 1 year, 10 months ago by birdiedesign. Reason: shared a wrong link

I’ve checked the javascript console again and now it does seem to give some errors. Here is the screenshot:

https://imgur.com/a/pO2zetz

No idea what it means, but does this have something to do with the problem?

I’ve just noticed that when I go to Dashboard > Woocommerce the screen is blank. See screenshot: https://imgur.com/a/XKlzYcO