Can’t delete plugin

  • Resolved ktaylor310

    (@ktaylor310)


    3 years, 5 months ago

    Hi, I am running into issue with this website after installing your plugin. I need to delete, but get an error message: Deletion failed: There has been a critical error on this website.

    I can remove the plugin via ftp, but I am wondering if that will remove all of the elements of the plugin.

    Thank you,
    Kimi

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello @ktaylor310

    Removing the folder /jetpack-boost/ from the wp-content/plugins/ folder will remove all the files and install related to the Jetpack Boost plugin.

    Let me know if you have any questions.

    My best regards,

    Michelle

    Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hi there,

    It has been more than one week since we have heard from you, so I’m marking this topic as resolved. But If you have any further questions or need some more help, you’re welcome to reply here or open another thread.

    Hi @ktaylor310 ,

    We are sorry you have been experiencing an issue with the deletion of the plugin.
    We have investigated further and have found the cause of the issue. During deletion, the plugin is trying to clear up a few things, but one of them fail due to leftover legacy code. This will be fixed in the during the next release.

    In the meantime, you can either:
    1. Delete the plugin manually. The process of doing it might depends on your hosting. You might be able to do it via FTP, or via SSH access.
    2. Delete the plugin via the Dashboard by following the instructions in this video clip: https://cloudup.com/cLf_E6ZSS8F

    Again sorry for the trouble. I hope this is an acceptable solution for now until the next release of the plugin. Please do not hesitate to get in touch if you have more questions or have any issues.

    Best,
    David

    Hi @ktaylor310,

    Just to let you know that we have released version 1.1.1 of the plugin which fixes the plugin deletion issue.

    Thank you for your patience.

    Best,
    David

Viewing 4 replies - 1 through 4 (of 4 total)
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