Can’t delete products of the cart pc / movile

Hey there, @joaquin2019! Thanks for contacting us. I’m happy to help you.

I checked your website on a regular browser window and incognito window on both mobile and desktop and I was not able to replicate the issue.

Every time I tried to remove a product it did remove it.

Can you please share more details on the issue?

Have you experienced it with specific products, specific quantities, or something similar?

What happens when you try to delete? Do you get any error messages?

Which browsers did you use? You can see detailed info about them here: https://www.whatismybrowser.com/

Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Looking forward to your reply.

Have a wonderful day!

Dear @carolm29 / Experts

Thanks. Video about the problem and details:

https://candleart.eu/WhatsApp%20Video%202024-02-28%20at%2017.56.50.mp4

I can't find where you mean logs.
I tryed with mozilla, edge and chrome with same result. What is not working so good is the general cart, the minicart (top-right in web) normally yes is working. No message of error from frond end or server.
All cache cleaned and no pluggins of cache.
I have a provider internet from Rumania. I don't know if is a problem, the ip is a bit different according my hosting. I tested in my computer and also from other internet provider this morning with same result.
The last pluggin new installed is "better search and replace" I understand I can deactivate after use it. But if you say you have no problem to delete product I don't know how for me yes.

I have deleted an obsolete pluggin "copy post" seems now works better for PC but not for movile.
For movile seems needs 30 seconds approx to let you delete the products eventually with page cart opened, and not always do it. The same even if I increase products. (My web is quite speed).

If you see something unusual please let me know.

 WordPress Environment

WordPress address (URL): https://www.candleart.es
Site address (URL): https://www.candleart.es
WC Version: 8.6.1
REST API Version: ? 8.6.1
WC Blocks Version: ? 11.8.0-dev
Action Scheduler Version: ? 3.7.1
Log Directory Writable: ?
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: – Server Environment

Server Info: Apache
PHP Version: 8.0.30
PHP Post Max Size: 100 MB
PHP Time Limit: 600
PHP Max Input Vars: 10000
cURL Version: 7.74.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
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DOMDocument: ?
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Remote Get: ? Database

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WC Database Prefix: cd_
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WPML SEO: por OnTheGoSystems – 2.1.0
amr shortcode any widget: por anmari – 4.0
Better Search Replace: por WP Engine – 1.4.5
Breadcrumb NavXT: por John Havlik | Traducción: Karin Sequén – 7.3.0
Code Snippets: por Code Snippets Pro – 3.6.2
Columns: por Konstantin Kovshenin – 0.7.3
CookieYes | GDPR Cookie Consent: por CookieYes – 3.2.0
Debug Bar: por wordpressdotorg – 1.1.4
Easy Google Fonts: por Titanium Themes – 2.0.4
GA Google Analytics: por Jeff Starr – 20231101
Imagify: por Imagify – Optimize Images & Convert WebP – 2.1.3.1
WPBakery Page Builder: por Michael M - WPBakery.com – 7.4
Loco Translate: por Tim Whitlock – 2.6.6
PAYCOMET Woocommerce: por PAYCOMET – 5.32
PixelYourSite: por PixelYourSite – 9.5.1
Plugin Organizer: por Jeff Sterup – 10.1.10
Porto Theme - Functionality: por P-Themes – 3.0.7
Really Simple SSL: por Really Simple Plugins – 7.2.3
Redirection: por John Godley – 5.4.2
Remove Footer Credit: por WPChill – 1.0.13
Mostrar IP del servidor y uso de memoria: por Apasionados
Apasionados del Marketing – 2.1.0

WhatsApp Chat by NinjaTeam: por NinjaTeam – 2.6
WooCommerce Cart Abandonment Recovery: por CartFlows Inc – 1.2.26
Premmerce Permalink Manager for WooCommerce (Premium): por Premmerce – 2.3.11
Product Feed ELITE for WooCommerce: por AdTribes.io – 3.7.2
Product Filter by WBW: por WBW – 2.5.4
WooCommerce Western Union Gateway: por Alex Spataru – 1.1.1
WooCommerce Checkout Manager: por QuadLayers – 7.4.3
WooCommerce Google Analytics Integration: por WooCommerce – 1.8.14
WooCommerce Multilingual & Multicurrency: por OnTheGoSystems – 5.3.5
Pay for Payment for WooCommerce: por Karolína Vysko?ilová – 2.1.8
PDF Invoices & Packing Slips for WooCommerce: por WP Overnight – 3.7.7
WooCommerce: por Automattic – 8.6.1
Yoast SEO Premium: por Equipo Yoast – 22.1
Yoast SEO: por Equipo Yoast – 22.1
LightStart - Maintenance Mode, Coming Soon and Landing Page Builder: por Themeisle – 2.6.9
WPForms Lite: por WPForms – 1.8.6.4
WPML CMS Nav: por OnTheGoSystems – 1.5.5
WPML Media: por OnTheGoSystems – 2.7.3
WPML Sticky Links: por OnTheGoSystems – 1.5.4
WPML String Translation: por OnTheGoSystems – 3.2.9
WPML Widgets: por Jeroen Sormani – 1.0.6 Inactive Plugins (9)

Duplicate Page: por mndpsingh287 – 4.5.3
Order Export & Order Import for WooCommerce: por WebToffee – 2.4.8
Password Strength Settings for WooCommerce: por Daniel Santoro – 3.0.1
Product Catalog Feed by PixelYourSite: por PixelYourSite – 2.2.0
Tidio Chat: por Tidio LLC – 6.0.16
User Blocker: por Solwin Infotech – 1.9
WP File Manager: por mndpsingh287 – 7.2.2
WPML Translation Management: por OnTheGoSystems – 2.10.8
WP Rocket: por WP Media – 3.15.9 Dropin Plugins (1)

advanced-cache.php: advanced-cache.php Must Use Plugins (1)

Plugin Organizer MU: por Jeff Sterup – 10.1.10 Settings

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Base de la tienda: #6 - /tienda/
Carrito: #7 - /cart/
Finalizar compra: #8 - /checkout/
Mi cuenta: #9 - /my-account/
Términos y condiciones: ? Página sin definir Theme

Name: Porto Child
Version: 1.1
Author URL: https://www.portotheme.com/
Child Theme: ?
Parent Theme Name: Porto
Parent Theme Version: 7.0.7
Parent Theme Author URL: https://www.portotheme.com/
WooCommerce Support: ? Templates

Overrides: porto/woocommerce/archive-product.php
porto/woocommerce/cart/cart-empty.php
porto/woocommerce/cart/cart-shipping.php
porto/woocommerce/cart/cart-totals.php
porto/woocommerce/cart/cart.php
porto/woocommerce/cart/cross-sells.php
porto/woocommerce/cart/mini-cart.php
porto/woocommerce/cart/proceed-to-checkout-button.php
porto/woocommerce/cart/shipping-calculator.php
porto/woocommerce/checkout/form-billing.php
porto/woocommerce/checkout/form-checkout.php
porto/woocommerce/checkout/form-coupon.php
porto/woocommerce/checkout/form-login.php
porto/woocommerce/checkout/form-pay.php
porto/woocommerce/checkout/form-shipping.php
porto/woocommerce/checkout/payment-method.php
porto/woocommerce/checkout/payment.php
porto/woocommerce/checkout/review-order.php
porto/woocommerce/checkout/thankyou.php
porto/woocommerce/content-product-cat.php
porto/woocommerce/content-product.php
porto/woocommerce/content-single-product.php
porto/woocommerce/content-widget-product.php
porto/woocommerce/global/form-login.php
porto/woocommerce/global/quantity-input.php
porto/woocommerce/global/wrapper-start.php
porto/woocommerce/loop/add-to-cart.php
porto/woocommerce/loop/loop-end.php
porto/woocommerce/loop/loop-start.php
porto/woocommerce/loop/no-products-found.php
porto/woocommerce/loop/orderby.php
porto/woocommerce/loop/pagination.php
porto/woocommerce/loop/rating.php
porto/woocommerce/loop/sale-flash.php
porto/woocommerce/myaccount/dashboard.php
porto/woocommerce/myaccount/downloads.php
porto/woocommerce/myaccount/form-add-payment-method.php
porto/woocommerce/myaccount/form-edit-account.php
porto/woocommerce/myaccount/form-edit-address.php
porto/woocommerce/myaccount/form-login.php
porto/woocommerce/myaccount/form-lost-password.php
porto/woocommerce/myaccount/form-reset-password.php
porto/woocommerce/myaccount/lost-password-confirmation.php
porto/woocommerce/myaccount/my-account.php
porto/woocommerce/myaccount/my-address.php
porto/woocommerce/myaccount/my-downloads.php
porto/woocommerce/myaccount/my-orders.php
porto/woocommerce/myaccount/navigation.php
porto/woocommerce/myaccount/orders.php
porto/woocommerce/myaccount/payment-methods.php
porto/woocommerce/myaccount/view-order.php
porto/woocommerce/order/form-tracking.php
porto/woocommerce/order/order-details-customer.php
porto/woocommerce/order/order-details.php
porto/woocommerce/order/order-downloads.php
porto/woocommerce/order/tracking.php
porto/woocommerce/single-product/add-to-cart/simple.php
porto/woocommerce/single-product/add-to-cart/variable.php
porto/woocommerce/single-product/meta.php
porto/woocommerce/single-product/product-attributes.php
porto/woocommerce/single-product/product-image.php
porto/woocommerce/single-product/product-thumbnails.php
porto/woocommerce/single-product/rating.php
porto/woocommerce/single-product/related.php
porto/woocommerce/single-product/review-meta.php
porto/woocommerce/single-product/review-rating.php
porto/woocommerce/single-product/review.php
porto/woocommerce/single-product/sale-flash.php
porto/woocommerce/single-product/short-description.php
porto/woocommerce/single-product/tabs/tabs.php
porto/woocommerce/single-product/title.php
porto/woocommerce/single-product/up-sells.php
porto/woocommerce/single-product-reviews.php Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-pre-publish-modal
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-02-29 06:37:51 +00:00
Options: ?
Notes: 196
Onboarding: completed Action Scheduler

Completo: 789
Oldest: 2024-01-28 21:17:40 +0000
Newest: 2024-02-28 19:45:42 +0000

Fallida: 85
Oldest: 2022-11-16 07:44:41 +0000
Newest: 2024-02-28 19:46:44 +0000

Pendiente: 7
Oldest: 2024-02-29 18:10:02 +0000
Newest: 2024-03-06 14:18:41 +0000 Status report information

Generated at: 2024-02-28 20:34:54 +00:00

Hi @joaquin2019,

I ran some tests on your site and for instance, adding this product to the cart: https://www.candleart.es/it/candela-pulizia-energetica/ and removing it, made it convert to this product instead: https://www.candleart.es/vela-limpieza-negra/. I think it’s the same product but in Spanish.

It also happened for other products. This, and the cart page issue, leads me to believe this is an issue with your Translation plugin. From your System Status Report, I see you’re using “WPML Multilingual CMS: by OnTheGoSystems – 4.6.9.” Could you try temporarily disabling this plugin and see if this fixes the error?

You can also consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community, and it is helpful to disable plugins without affecting your current site visitors.

Please let us know about your findings.

All the best,
Omar

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.