Can’t delete subscribers – error 500

  • Resolved pagecrawler

    (@pagecrawler)


    3 years, 11 months ago

    Uploaded MailPoet 3 to my website with 70,000+ user accounts.

    I only intend to email a select number with MailPoet, but because WordPress users are counted as a list, the plugin is immediately defunct.

    I’ve tried to trash and disable the list as suggested, but the function won’t work. Possibly trying to wipe 70,000+ accounts off a list is causing a resource failure and I get an error 500.

    Error log has a number of mailpoet issues but the latest is:
    PHP Fatal error: Uncaught Error: Class ‘MailPoetVendor\Doctrine\ORM\Persisters\Entity\BasicEntityPersister’ not found in …./wp-content/plugins/mailpoet/vendor-prefixed/doctrine/orm/lib/Doctrine/ORM/UnitOfWork.php:2

    What can you advise?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter pagecrawler

    (@pagecrawler)

    Is MailPoet able to clear the 70,000 accounts? Any help on getting MailPoet operational would be great, I would have thought this problem would be a common occurrence if limits kick in at 1000 users.

    Thread Starter pagecrawler

    (@pagecrawler)

    Still no response ?? Would really like to try this plugin.

    I have to say it seems very silly for mailpoet to become immediately unusable if you have more than 1000 wordpress users.

    I would strongly advise not to follow some of MailPoet’s advice here: https://www.ads-software.com/support/topic/cant-delete-subscribers-2/

    Deleting your customers accounts seems a nonsensical idea.

    Please help us come to a solution MailPoet!

    Plugin Author Bruna a11n

    (@bruberries)

    Hi @pagecrawler,

    The issue you’re facing when trying to manage your subscribers sounds like a memory limit issue. In this case, we suggest increasing the memory limit.

    If most of your subscribers are WordPress Users and you’re not planning on sending emails to them, you don’t have to delete them all. You can simply disable the WordPress Users list as mentioned here: The WordPress Users List

    This way, these users won’t be counted towards the subscriber’s limit.

    However, if you still have more than 1,000 subscribers in total, you’ll need to purchase a paid Premium license in order to keep using the plugin.

    Thread Starter pagecrawler

    (@pagecrawler)

    Hi Bruna

    Thank you for your response! This should not be marked as resolved.

    Yes I think it’s a memory limit issue, as stated in the first post
    “Possibly trying to wipe 70,000+ accounts off a list is causing a resource failure and I get an error 500
    ”
    My memory is set at 256M. What would you suggest?

    The link you have provided is the solution I tried and mentioned in the first post that doesn’t work due to the memory issue above:
    “I’ve tried to trash and disable the list as suggested”

    So we are back to square one with no resolution so far.

Viewing 4 replies - 1 through 4 (of 4 total)
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