Can’t disable “Sold individually”

  • Resolved Mare13ki

    (@mare13ki)


    4 months, 4 weeks ago

    Hi, we have a product that has “Sold individually: Limit purchases to 1 item per order” checked

    That product can be purchased as a subscription and as a regular product which was enabled with WooCoomerce Subscription addon-s. Now we want to disable purchase limit and we want to make it able for people so they can purchase more than one. The problem is, whenever I ucheck this: https://imgur.com/oBbiEGN and when I update the product, it says that the changes have been saved but the checkbox is still checked. I tried multiple times and I can’t remove “sold individually”

    Can you please tell what can be the issue here? Or, if this can be changed through the phpmyadmin and database, please let me know what should I change and where

    Thank you

Viewing 9 replies - 16 through 24 (of 24 total)

  • Has anyone had a solution to this? My client is getting frustrated… as when they create a new product it defaults to one product and they cannot remove

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi there @dabeecher,

    Sorry to hear about the issue your client is facing. As this seems to be related to our WooCommerce Subscriptions extension, please contact us at Woo.com > My Account > Support. You may need to create an account before you can access that page.
    Please include a link to this forum thread, so that we can keep track of what’s already been done.
    We will be able to help you further there.

    Dealing with the same issue here.

    hey, @zirpl!

    Per WordPress forum guidelines, would you mind opening up a new thread for this so that we can keep things organized and offer more personalized support for you?

    If your issue is also related to WooSubscriptions, as my colleague mentioned, please contact us at?Woo.com > My Account > Support.

    We’ll be happy to help you out with this over there!

    Have a wonderful day!

    Thread Starter Mare13ki

    (@mare13ki)

    I got a response from WooCommerce Subscription developers and they also said what WooCommerce support said here, disable plugins and themes. I was not in position to create staging website and test that, so I’ve used what @juzkat proposed and it is working:

    “So here is a simple fix. If you choose multiple products and choose bulk edit, down the bottom an option becomes available that is not on single item quick edit allowing you to change the sold individually setting for all selected products.”

    I am not sure if this should be marked as solved since multiple people have the same issue but I solved it on my side with that solution from above.

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @mare13ki,

    I’m glad to know that the solution proposed by @juzkat has worked for you. The method of using the ‘bulk edit’ option to change the ‘sold individually’ setting for all selected products is indeed a practical workaround.

    In the meantime, we recommend other users experiencing the same issue to try this workaround or reach out to our support team for further assistance.

    Thank you for your understanding. In that case, as you started this topic and your issue is currently resolved, I’ll go ahead and mark it as solved.

    Feel free to open a new topic if you face any issues.

    Hi, we’re having the same problem with not being able to disable the “sold individually” feature. We tried the bulk edit workaround ID’d in this thread. But it only works for about 24 hrs & then resets as enabled again. Please help!

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @hollyhager,

    I suggest that you start a new thread with your case, so that we don’t mix several troubleshooting sessions in one thread. Even if the symptoms are the same, perhaps the underlying problem is different in your case.https://www.ads-software.com/support/plugin/woocommerce/#new-topic-0

    It definitely is the WooCommerce PayPal Payments plugin. And it is still not fixed. See here: https://www.ads-software.com/support/topic/sold-individually-automatically-checked/#post-18118855

    Here is a kind of a workaround. Not sure it helps: https://www.ads-software.com/support/topic/problems-in-combination-with-buy-once-or-subscribe/

Viewing 9 replies - 16 through 24 (of 24 total)
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