Can’t Disable Spam Firewall

  • Resolved dresdays

    (@dresdays)


    6 years ago

    Every time I uncheck the checkbox to disable the SpamFireWall for CleanTalk and click save it relodes the page and appears checked again. I cannot turn this feature off.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support SergeM

    (@serge00)

    Hello.

    Thank you for your request.

    Please, re-install the plugin. The guide is here (Manual Update part):
    https://cleantalk.org/help/update-wordpress

    Inform us if the problem persists.

    Best regards.

    Thread Starter dresdays

    (@dresdays)

    HI,

    I attempted this several times to reinstall the plugin using the guide and it still will not allow me to disable the firewall.

    Thanks

    Plugin Support SergeM

    (@serge00)

    Thank you for your feedback.

    You are the first one who reports such issue with the SFW option.

    We would like to see the problem in your environment. Could you create a temporary account for us?

    Please, create a private ticket in our system if you can create an account:
    https://cleantalk.org/my/support/open

    Kind regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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