Can’t download backup file

  • Resolved ajassat

    (@ajassat)


    2 years, 7 months ago

    Hi

    We have successfully created a backup (full) of our site however when we try to download the backup we just get a blank page and the download doesn’t start

    I would be grateful if you could help us with this issue

    Our website is https://www.masjid-umar.org

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @ajassat ,

    Could you change the download mode from the plugin settings and let us know if this helped? You can try the other modes, save the changes and try downloading again – this time with a different browser.
    Check the screenshot, please.
    If no, please, tell us which. version of our plugin you currently use.

    On the other hand, you can find all BackupGuard files via FTP if you follow the path: /wp-content/uploads/backup-guard/
    You can try downloading the backup file from here while we try understanding what the issue is with the download not working for you.

Viewing 1 replies (of 1 total)
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