Can't download purchased plugin

  • Resolved Bran

    (@dinnershow)


    9 years, 10 months ago

    Hi,

    I Just purchased stage show gold but when I tried downloading the plugin from the corondeck website, and entered in my e-mail address and the transaction Id from my payment as requested a message comes up with:

    Error: Record Not Found

    Am I doing something wrong?

    https://www.ads-software.com/plugins/stageshow/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Malcolm

    (@malcolm-oph)

    This forum is for the version of the StageShow plugin hosted on www.ads-software.com.
    Queries relating to other StageShow versions should be directed to the Plugin Author by Email.
    Thanks

    Thread Starter Bran

    (@dinnershow)

    I can’t understand. I purchased it directly from here.

    Plugin Author Malcolm

    (@malcolm-oph)

    Ah! It’s all to easy to lose track of where you are … there’s a link from here, but it is in fact a different website.

    Anyway, I’ve sent you a email with the download. Please contact me direct if you still having problems.

    Thread Starter Bran

    (@dinnershow)

    Hi, thanks for the help, and I appreciate your promptness. I have not received any email with the download link as of yet.
    Tried using the contact form to get in touch but even this does not work.
    How do I contact you direct pls?
    Thanks

    Plugin Author Malcolm

    (@malcolm-oph)

    I’ve had three emails from you via my contact page …
    and I’ve sent two to sales[at]chamber….
    and now forwarded on to info[at]shop…

    So I’m getting emails from you, and have replied …. have you checked your SPAM emails folder etc?

    Thread Starter Bran

    (@dinnershow)

    I am ever so puzzled!
    I have checked all my spam folders etc, but emails you have sent (addresses above are correct) seemed not to have arrived. I am going to try and send another email using your contact form providing you with my personal email.
    Just for your info, when I use your contact form nothing seems to happen when I hit the send button, just seems as it is working and keeps doing this until I either refresh the page or close it.
    Thanks so much for the help!

    Thread Starter Bran

    (@dinnershow)

    Everything resolved. Thank you so much for your promptness.

Viewing 7 replies - 1 through 7 (of 7 total)
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