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Hello @multidots,

Unfortunatly, we cannot share the staging details because of sensitive company information. We use WordPress 5.9.3, maybe that would be the cause of the issue?

Hello @mechafairy

That is not the issue our technical team has already checked with WordPress 5.9.3 and it’s working fine. can you provide us with more details like

1) What is your PHP version?
2) Are you using any custom theme? If yes, please provide the details.
3) Are you using any plugins like publishpress, newspack, or similar like that?

@multidots While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.

This includes staging sites.

If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

Thankfully are other ways to get information you need:

• Ask the user to install the Health Check plugin and get the data that way.
• Ask for a link to the https://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors).
• Ask the user for the step-by-step directions on how they can reproduce the problem.

You get the idea.

We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.

When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

Hello @jdembowski, thanks for your reply as well.

@multidots About the issue, we have extracted the following information about our site:

### wp-core ###

version: 5.9.3
site_language: en_US
user_language: en_US
timezone: Europe/Budapest
permalink: /blog/%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 23
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /var/www/html
wordpress_size: 76.12 MB (79822387 bytes)
uploads_path: /var/www/html/wp-content/uploads
uploads_size: 1.46 GB (1563595266 bytes)
themes_path: /var/www/html/wp-content/themes
themes_size: 22.51 MB (23601359 bytes)
plugins_path: /var/www/html/wp-content/plugins
plugins_size: 131.91 MB (138315166 bytes)
database_size: 321.91 MB (337543168 bytes)
total_size: 2.00 GB (2142877346 bytes)

### wp-active-theme ###

name: Consteel WP (consteel)
version: 0.8
author: the Consteel dev team
author_website: https://consteelsoftware.com
parent_theme: none
theme_features: core-block-patterns, widgets-block-editor, title-tag, custom-logo, editor-styles, post-thumbnails, editor-style, widgets, menus, align-wide, editor-color-palette
theme_path: /var/www/html/wp-content/themes/consteel
auto_update: Disabled

### wp-themes-inactive (3) ###

Twenty Twenty: version: 1.9, author: the WordPress team (latest version: 2.0), Auto-updates disabled
Twenty Twenty-One: version: 1.5, author: the WordPress team (latest version: 1.6), Auto-updates disabled
Twenty Twenty-Two: version: 1.1, author: the WordPress team (latest version: 1.2), Auto-updates disabled

### wp-mu-plugins (7) ###

consteel-contact-form-handler.php: author: (undefined), version: (undefined)
consteel-widgets.php: author: (undefined), version: (undefined)
Consteel Account Handler: version: 0.9, author: 
Consteel Custom Post Type Register: version: 0.9, author: 
Consteel Gutenberg: version: 0.9, author: 
Consteel Servicecenter Handler: version: 0.1, author: 
Consteel WPML .PO String exporter: version: 1.0, author: 

### wp-plugins-active (25) ###

ACF Photo Gallery Field: version: 1.6.9, author: Navneil Naicker (latest version: 1.7.9), Auto-updates disabled
Advanced Custom Fields: version: 5.9.6, author: Elliot Condon (latest version: 5.12.2), Auto-updates disabled
Advanced Custom Fields Multilingual: version: 1.8.2, author: OnTheGoSystems (latest version: 1.10.3), Auto-updates disabled
EditorsKit: version: 1.33.5, author: Munir Kamal (latest version: 1.33.7), Auto-updates disabled
Enable Media Replace: version: 3.5.0, author: ShortPixel (latest version: 3.6.3), Auto-updates disabled
Facebook for WordPress: version: 3.0.5, author: Facebook (latest version: 3.0.6), Auto-updates disabled
FileBird Lite: version: 4.7.3, author: Ninja Team (latest version: 4.9.8), Auto-updates disabled
File Upload Types: version: 1.2.1, author: WPForms (latest version: 1.2.2), Auto-updates disabled
FooGallery: version: 2.1.18, author: FooPlugins (latest version: 2.2.7), Auto-updates disabled
Highlighting Code Block: version: 1.3.0, author: LOOS, Inc. (latest version: 1.6.0), Auto-updates disabled
Hotjar: version: 1.0.10, author: Hotjar (latest version: 1.0.14), Auto-updates disabled
Lightbox for Gallery & Image Block: version: 1.8.1, author: Johannes Kinast <[email protected]> (latest version: 1.11), Auto-updates disabled
Media Sync: version: 1.2.5, author: Erol ?ivina (latest version: 1.2.9), Auto-updates disabled
Multicollab: version: 2.0.4.3, author: Multidots, Auto-updates disabled
Simple Custom Post Order: version: 2.5.6, author: Colorlib, Auto-updates disabled
SVG Support: version: 2.3.18, author: Benbodhi (latest version: 2.4.2), Auto-updates disabled
Waiting: version: 0.5.6, author: Plugin Builders (latest version: 0.5.9), Auto-updates disabled
WordPress Importer: version: 0.7, author: wordpressdotorg, Auto-updates disabled
wpDataTables - Tables & Table Charts: version: 2.1.13, author: TMS-Plugins (latest version: 2.1.34), Auto-updates disabled
WP Last Login: version: 3, author: Konstantin Obenland (latest version: 4), Auto-updates disabled
WPML Media: version: 2.6.4, author: OnTheGoSystems (latest version: 2.7.0), Auto-updates disabled
WPML Multilingual CMS: version: 4.4.10, author: OnTheGoSystems (latest version: 4.5.8), Auto-updates disabled
WPML SEO: version: 2.0.1, author: OnTheGoSystems, Auto-updates disabled
WPML String Translation: version: 3.1.8, author: OnTheGoSystems (latest version: 3.2.1), Auto-updates disabled
WPML Translation Management: version: 2.10.6, author: OnTheGoSystems (latest version: 2.10.8), Auto-updates disabled

### wp-plugins-inactive (9) ###

Akismet Anti-Spam: version: 4.1.9, author: Automattic (latest version: 4.2.4), Auto-updates disabled
Code Syntax Block: version: 2.1.0, author: Marcus Kazmierczak (latest version: 3.1.1), Auto-updates disabled
Datawrapper oEmbed: version: 1.0, author: Datawrapper GmbH, Auto-updates disabled
EmbedPress: version: 3.1.3, author: WPDeveloper (latest version: 3.4.1), Auto-updates disabled
FooBox Image Lightbox: version: 2.7.16, author: FooPlugins (latest version: 2.7.17), Auto-updates disabled
Hello Dolly: version: 1.7.2, author: Matt Mullenweg, Auto-updates disabled
NextGEN Gallery: version: 3.18, author: Imagely (latest version: 3.26), Auto-updates disabled
Syntax-highlighting Code Block (with Server-side Rendering): version: 1.3.1, author: Weston Ruter, Auto-updates disabled
Yoast SEO: version: 16.4, author: Team Yoast (latest version: 19.1), Auto-updates disabled

### wp-media ###

image_editor: FooGallery_Thumb_Image_Editor_Imagick
imagick_module_version: 1691
imagemagick_version: ImageMagick 6.9.11-60 Q16 x86_64 2021-01-25 https://imagemagick.org
imagick_version: 3.6.0
file_uploads: File uploads is turned off
post_max_size: 64M
upload_max_filesize: 64M
max_effective_size: 64 MB
max_file_uploads: 20
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP
ghostscript_version: 9.53.3

### wp-server ###

server_architecture: Linux 5.4.0-1040-gcp x86_64
httpd_software: Apache/2.4.53 (Debian)
php_version: 7.4.29 64bit
php_sapi: apache2handler
max_input_variables: 1000
time_limit: 30
memory_limit: 64M
admin_memory_limit: 256M
max_input_time: -1
upload_max_filesize: 64M
php_post_max_size: 64M
curl_version: 7.74.0 OpenSSL/1.1.1n
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: false

### wp-database ###

extension: mysqli
server_version: 5.7.37-google-log
client_version: mysqlnd 7.4.29
max_allowed_packet: 33554432
max_connections: 4030

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /var/www/html/wp-content
WP_PLUGIN_DIR: /var/www/html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

Hello @jdembowski We apologize for this and we respect your comment now onwards we will keep in mind these things.

@mechafairy, Our team has checked this issue with all the given details but unfortunately, we could not regenerate it I request to you please check with your development team if any js or anything that is a conflict with this.