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freddyeee
(@freddyeee)

2 months, 3 weeks ago

Hi

I’m trying to edit some pages, but when I click to edit I just get this ( a blank page):

I tried the Troubleshooting Mode plugin to find any issue, but I got the same result from the start with every plugin disabled.

The other issue is that I can’t edit the footer on my page.

The side bar is blank as you can see.

how to fix those issues ?

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Eze
(@chieze)

2 months, 3 weeks ago

Hi @freddyeee,

Glad you reached out, happy to reach out.

I am unable to replicate these issues. I can edit all my pages and access the theme Customizer (Footer) settings. Here is a screencast for your reference:
https://share.zight.com/Wnu8oz9v

To further troubleshoot this and test for browser conflict, please log in to your dashboard on an incognito or different browser and see if the issue persists.

Please let us know how this goes.

Cheers,
Eze

Thread Starter freddyeee
(@freddyeee)

2 months, 3 weeks ago

I have the same issue in other browsers and incognito.

In console log I get this errors for the blank page when I’m trying to edit: https://we.tl/t-tB1kfulzBc
michael-levelup
(@michaeltarongoy)

2 months, 3 weeks ago
Hi there,

That is odd.

I looked at your browser console errors and I see a lot of script issues where some properties are even undefined.

Usually this happens when there is a conflict. Could be a custom script or a plugin conflict altogether. Please go through this so we can assess further.
1. Check for plugin conflict: Sometimes, plugins can be the source of this issue. Disable your plugins one by one and check if the error disappears after each deactivation. This will help you identify if a specific plugin is causing the problem:
  https://www.kadencewp.com/help-center/docs/kadence-theme/temporarily-deactivating-plugins/
2. Update WordPress to the latest version.
3. PHP version compatibility: Ensure that your PHP version is compatible with the version of WordPress and any plugins or themes you are using. Incompatibility can lead to unexpected issues. You can reach out to your hosting provider, to help you with this: https://make.www.ads-software.com/core/handbook/references/php-compatibility-and-wordpress-versions/
See more troubleshooting steps here: https://www.kadencewp.com/blog/how-to-troubleshoot-your-website/

Let us know how we could help you further.

Kind Regards,
Michael Taro
michael-levelup
(@michaeltarongoy)

1 month, 2 weeks ago
Hi there,

We just want to follow-up if you managed to resolve this already.

This topic has been inactive for almost a month.

If you have further questions or need additional assistance, feel free to start a new topic or refer to our Kadence Help Center here: https://www.kadencewp.com/help-center

Please note that you can also submit a support ticket via these channels.
- FREE Users: https://www.kadencewp.com/free-support-tickets/
- Premium Users: https://www.kadencewp.com/premium-support-tickets/
Thank you for your understanding!

Kind Regards,
Michael Taro

Viewing 4 replies - 1 through 4 (of 4 total)

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