Can't edit vendor profile

  • Resolved fachryonline

    (@fachryonline)


    9 years, 4 months ago

    Dear Yithemes,

    I got an issue when I logged in as a vendor, I can see Vendor Profile menu from the sidebar, but when I add some descriptions of that vendor and save it, it was submitted but the description still got blank when the page reloaded, then I logged in as Admin and set the descriptions for that vendor and it worked perfectly, can you resolve this issue? So I can edit vendor profile directly from it’s account, not by admin.

    Thanks, Yithemes.

    https://www.ads-software.com/plugins/yith-woocommerce-product-vendors/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author YITHEMES

    (@yithemes)

    Hi,

    thanks for your report.
    Do you use the latest plugin version ? Some user tell me this issue disappear with the latest version.

    If you use the latest version you can try to regenerate the vendor role, simply deactive and then reactive the multi vendor plugin.

    Please, try this and let me know if works.
    If it does not work we will investigate about this problem.
    Let me know

    Have a nice day ??
    YIThemes

    Thread Starter fachryonline

    (@fachryonline)

    Dear Yithemes,

    Yes, I’m using the latest plugin and I already deactivate and reactivate the plugin but it couldn’t work and I still cannot edit the vendor profile.
    I really need your help.

    Thanks for your fast response.

    Plugin Author YITHEMES

    (@yithemes)

    Hi,

    don’t worry. I’ll send your report to our developer to do a test in multi vendor plugin to know if it is a plugin problem or you have a problem in your website installation. I re-contact you in a few days, ok ?

    [ Redacted ]

    have a nice day ??

    Thread Starter fachryonline

    (@fachryonline)

    Thanks for your response,

    Please reply again and notify me in this topic if you already have a conclusion of the issue.

    I actually don’t even have that ‘Edit Vendor Detail’ anymore… I tried manually uploading the plugin per our solution last time this happened… Can you please look into this asap?

    thank you.

    Thread Starter fachryonline

    (@fachryonline)

    Hi Yithemes,

    I already send you an email 3 days ago but you didn’t answer it, did you receive it? here is my email: [ redacted, support is not offered via email, Skype, IM etc. only in the forums ]

    Thanks.

    Plugin Author YITHEMES

    (@yithemes)

    Hi @fachryonline

    I send you and email, please let me know.

    Have a nica day ??
    YIThemes

Viewing 7 replies - 1 through 7 (of 7 total)
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