Can’t enter credit card details at checkout

  • Resolved pstarmans

    (@pstarmans)


    4 years, 6 months ago

    When on the checkout page of the store, the fields are shown to enter credit card details, however no data can be entered in these fields. This appears to have only started happening recently, but I’m not able to see anything that may cause the issue.

    Please let me know what additional info I can provide to help debug this. It would be great to solve this one, as it’s currently preventing us from selling stock.

    Many thanks!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hey @pstarmans ,

    Thank you very much for reaching out to us. Happy to help! ??

    I visited your site and navigated to the checkout page and I haven’t been able to replicate the same issue. I grabbed a screen recording that you can check out here if you’d like.

    Could you please let me know if this is the same page you’re referring to or if I’m missing any steps in order to try and replicate it?

    Looking forward to your response.

    Best regards,

    Pit
    SkyVerge

    I’m having the same issue. Looks like it started happening in August. Site is https://www.mirrormont.org Would you be able to check whether you can enter anything in the credit card number field? Thanks. Lynnette

    Hey Lynnette ( @lmeastlake ),

    Thank you very much for your response. Happy to help you with that! ??

    I went ahead with the same test and it seems that on my end, I’m able to add numbers in the fields using my laptop. You can check a screen recording here: https://cloud.skyver.ge/OAuJK1Ry

    Could you please let me know if you were using a different device or any extra steps that I may have missed?

    Looking forward to your response.

    Best regards,

    Pit
    SkyVerge

    Thread Starter pstarmans

    (@pstarmans)

    I finally managed to resolve my issue.

    Suspecting there was a plugin conflict, I used a Site Health Check plugin to disable all plugins in “troubleshooting” mode, and the gradually brought them back in one by one to see where the error occurred.

    For me, this error returned when Image Rotator Widget (https://www.wordpresspluginfinder.com/dk-new-medias-image-rotator-widget/) was active. I believe this is due to some kind of conflict across both plugins with JQuery, but I don’t know enough about it to explain the specifics. I’m just glad to finally have the payment gateway operating again! ??

    Steve

    (@skyvergesteve)

    Hi @pstarmans

    Thanks for reaching out and for keeping us updated here. Glad to hear that you were able to locate the conflict and get the issue resolved. And thanks for providing the solution ??

    Are there any other questions we can answer for you? Please don’t hesitate to let us know.

    Cheers,
    Steve

    deleting my comment, realized that the thread was marked resolved.

    • This reply was modified 4 years, 5 months ago by nestdesign.
Viewing 6 replies - 1 through 6 (of 6 total)
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