Can’t enter credit card info on checkout

  • Resolved sscoot

    (@sscoot)


    7 years, 5 months ago

    Hi,

    Customers are not able to enter credit card information on checkout page. There is no way to type anything. This has not been a problem before, this issue is new since recent update. I do not have a woocommerce account currently that offers support and I am not willing to pay for one based on the service that I have recieved in the past. Please help!

    Thanks

Viewing 5 replies - 16 through 20 (of 20 total)

  • if it helps, I was able to resolve this with the help of WP Hero and my web host. By disabling MOD SECURITY on my host the checkout started working again though I don’t know which specific mod security rules are causing the problem.

    I am having this same issue (grey/locked out credit card fields). For me it happens when the “ship to different address”. i’m using the Salient Theme, and the problem went away when we switched to Twenty Seventeen for testing. Taking it up with Salient theme dev.

    If you’re using Salient theme, try this CSS in the Custom CSS box under options

    /* show any Iframe added by Payment Gateway as theme has inline style that hides the iframes by default */
.woocommerce-checkout iframe {
    opacity: 1 !important;
}
.woocommerce .payment_methods iframe {
    opacity: 1 !important;
}
.wc-braintree-hosted-field iframe {
    opacity: 1!important;
}
    • This reply was modified 7 years, 5 months ago by erik1099.

    I am still seeing this issue with some customer not being able to enter any info. Has anyone come up with a solution??

    Plugin Support jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    @berkmh Please create your own thread so that we can keep the problem/solution separate.

Viewing 5 replies - 16 through 20 (of 20 total)
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