Can’t even display prices correctly.

Hello @kierankelly

Thank you for posting a review here.

I fully understand your frustration over this bug, and while we would love to fix every reported bug straight away, we do need to make priorities due to not having an unlimited number of developers on the team.

After a bug is reported our product team assesses the severity of the problem in relation to other open bug reports and new features. Based on their assessment, the bug report will be given a priority level. Our developers work on the highest priority issues first.

With that said, and understanding the effect of this issue on the international community we have, I have flagged the related bugreport to the product team and asked them to bump up the priority.

Thanks again for taking the time to leave a review for our plugin. I hope we will be able to provide a fix for this issue soon.

Best,
Andras

Thanks for your response.

My concern is that after 7 days of logging the initial ticket the update i got was.

“As of today, our internal ticket for this bug is still in progress and I *can’t guarantee that it will be fixed anytime soon*, since our developers are working on a priority basis.” (Note: i added the astrix to the above quote to highlight my big concern with support)

I believe the above response is more suited to a free plugin than a paid plugin. with a paid plugin I would expect something like displaying prices correctly to be a priority.

OVERALL REVIEW: Good plugin, but the support desk for paid customers is not really meeting the needs of people that want to use the plugin commercially.

Hi @kierankelly

Thanks for the further details. I hear you!

The assessment of bugtickets happens usually at the beginning of the dev cycle, which is 2-3 weeks. If you “miss” that date, then the bug you reported will be assessed at the beginning of the next dev cycle, gets a priority etc.

I hope this clarifies it a bit further.

I really appreciate your feedback. I hope we will be able to share with you some good news soon.

Cheers,
Andras

So, my issue was brought to the attention of Tier 2 Support. They looked at the issue, can’t apply a reliable fix and because it only affects a few sites they are downgrading the support request to a lowest level. No timeframe for fixing issues even with premium support for a paid plugin.

I really thought that premium support would help businesses that want to use this plugin for commercial projects but that is not the case.

Currently waiting for a bug to be fixed but no time frame as it isn’t a big bug.

Hi @kierankelly,

The bug has been reviewed and we will do our best to squeeze it in the next or second next release.
A.

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Internal Bug Ticket Reference:
ETP-823

Any update on this? I’ve been pushing out the launch of client website but I cant wait anymore. Really hate launching a site when something is clearly broken.