Cant even load the wp-admin page to log in

  • So for a couple of days I was having the cookies error message which was preventing me from logging into wp-admin.

    Like others, I had cleared my cache and checked the cookies settings were correct.

    Then yesterday, after doing further troubleshooting, I couldn’t even get to the wp-admin page. Eventually the page would default me to a search engine with the following URL address;

    https://au.search.yahoo.com/yhs/errorhandler?hspart=gt&hsimp=yhse-gt&q=http%3A%2F%2Fmartialartsrecovery.com.au%2Fwp-admin%2F&type=435714

    I have had my host (siteground) try to help me with many of their senior tech people but they gave up on me yesterday.

    Initially they stated it was an issue with my theme (Themify-Ultra), as they disabled it and were able to access the dashboard through a default theme.

    I had just customised a new theme in Themify Ultra to replace an existing WP site.

    So far I have done the following troubleshooting myself;

    >Accessing the cpanel through a different browser (safari) to re-install WP 4.6.1
    >deactivating ALL plugins temporarily via ftp
    > tried switching to the default theme by renaming the current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP.
    >I was unable to access the admin panel, when I tried changing to a default theme.
    >tried adding the following code in wp-config.php file : define(‘COOKIE_DOMAIN’, false);
    but that didnt help so I then removed the code.

    As a reference point I have another WP site hosted at the same place, and using the same theme and I have no issues logging into it.

    Any help or resources you could provide would be much appreciated.

    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
  • Ivan Yordanov

    (@ivanyordanov-1)

    SiteGround Representative

    Hello,

    I am part of the Senior Tech Supervisors at SiteGround. I’d be happy to assist you – can you please provide me with your domain name or the ticket number that you have in our system, so I can check what has gone wrong:)

    Looking forward to your reply.

    Thread Starter lawrencemichell

    (@lawrencemichell)

    Hi Ivan,

    Thanks for getting in touch.

    The domain with issues is; martialartsrecovery.com.au

    As an update I have managed to get back to the WP login page with the cookies error.

    I have also amended changes I had previously made to the hosts file while I was developing the new theme. This change has not affected anything so far.

    I believe the issue may have something to do with the ‘multisite’/WPMU I was using while customising the new template.

    I have read that inserting the following code into the config.php may help although I haven’t tried this yet;

    define(‘ADMIN_COOKIE_PATH’,’/’);
    define(‘COOKIE_DOMAIN’,”);
    define(‘COOKIEPATH’,”);
    define(‘SITECOOKIEPATH’,”);

    Siteground tickets reference;
    1891777
    1893224

    I look forward to hearing your thoughts.
    Thanks

    Ivan Yordanov

    (@ivanyordanov-1)

    SiteGround Representative

    Seems like your multisite configuration was not quite correct. Can you please try to log in now and let me know if the issue persists?

    Thread Starter lawrencemichell

    (@lawrencemichell)

    Thanks Ivan, I can now access WP admin dashboard.

    Really appreciate the help.

    Siteground help remains 5 star ??

    Ivan Yordanov

    (@ivanyordanov-1)

    SiteGround Representative

    You’re welcome, I’m happy to help.

    Just in case, I will update ticket: 1893224 with the specific information and what i’ve done, so you can be aware of the changes I’ve made:)

Viewing 5 replies - 1 through 5 (of 5 total)
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