can’t find how to pay

Hi @antotonydc,

Yes, it is possible to pay from the customer account. The customer can use the Pay link present in My Account->Orders->Pay button.

Alternately, the user can use the ‘Pay’ link which redirects to the page loaded when accessing the link mentioned above.

The prices will be displayed on the My Account->Orders->View Order page when the admin has marked the quote as complete. The admin can mark the quote as completed by using the Dashboard->WooCommerce->Orders->Quote Complete button.

I hope this helps.

Pinal

In Customer Account > View Order, totals are appearing for 1 second and disappearing.
When I click the button to pay they appear normally on the payment page.
I have tried switching theme and disabling all plugins, still not appearing on View Order.

It seems in your plugin here /wp-content/plugins/quotes-for-woocommerce/assets/css/qwc-frontend.css?ver=1.6.2
there is
span.woocommerce-Price-amount.amount {display: none;}
which is preventing the totals from appearing.

Do you know why?

• This reply was modified 5 years ago by stelnavi.

The css file should be loaded only when the quote has not been completed for a given order.

Based on your response, I assume the file is being loaded even though the quote has been marked complete by the admin in WooCommerce->Orders.

Can you please confirm that the issue occurs even after a quote email has been sent to the end user using WooCommerce -> Orders -> Edit Order -> Send Quote?

If yes, then this seems to be an issue. Can you please send me the FTP access details and WordPress admin access details to a staging site where the issue is replicated?

Please send the access details to pinalj1612 at gmail dot com.

I’m travelling currently with limited internet access and shall be able to debug this issue once I’m back (after 10 November)

Pinal

• This reply was modified 5 years ago by pinal.shah.

Yes, the issue occurs after a quote has been sent to the end user using WooCommerce admin, and the email received by the customer.
The customer would go check the account looking for the quote, click View, and the totals are appearing for a second and disappear. While if clicking on Pay button, totals show normally.

For now I have fixed it adding css:
span.woocommerce-Price-amount.amount {display: inherit;}

This is a client website, I will try to get you the required access, but I have tried disabling all plugins and use a default theme, the issue is still there, so if you install the latest Woocommerce, you should be able to see it as well on your end.
If not please write me when you’re back and will try to give you access.

Hi @antotonydc,

Ideally the CSS file should not be loaded when the quote has been marked as completed for an order.

I’ll try to replicate this issue at my end and send you an update soon.

Thank you for your patience.

Pinal