Can’t find the associated template

  • Resolved giviko

    (@giviko)


    3 years, 7 months ago

    I can’t find the associated template for the my-account > view-order Order Notes Form.

    In view-order.php on the last line I see an action:

    <?php do_action( ‘woocommerce_view_order’, $order_id ); ?>

    It is displaying order notes and the add note form and specific order details.

    I have found a way to remove the order notes but not the order form. Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Shaun Kuschel a11n

    (@shaunkuschel)

    Automattic Happiness Engineer

    Hey @giviko,

    The default behavior for the “Order Details” section of the “My Account” page is to show any order notes that may have been added by the customer on the Checkout page. To clarify, here is an example from my test site:

    https://d.pr/i/3k0RHJ

    Are you wanting to remove what I have shown there as #2? Or are you looking for something different than that? If so, let me know. ??

    Thread Starter giviko

    (@giviko)

    To be clear I want to remove this part from the template in My Account > Orders > View Order.

    https://prnt.sc/11byul7

    • This reply was modified 3 years, 7 months ago by giviko.

    Hi there!

    That looks like an add-on feature from a plugin or from your theme.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.`

    Thread Starter giviko

    (@giviko)

    I don’t know what happened but somehow after going through these steps form disappeared and now everything working how I wanted. Thanks

    Plugin Support Shaun Kuschel a11n

    (@shaunkuschel)

    Automattic Happiness Engineer

    Hey @giviko,

    It’s hard to say for sure what made it start working now, but glad to hear that it is! ??

    I’m going to mark this thread as resolved, but if you run into any other issues, feel free to create a new thread! Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)
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