Can’t format customer note

  • Resolved marinaa

    (@marinaa)


    4 months, 2 weeks ago

    In the customizer, for the Customer note email, within a Text element, styles won’t apply to yaymail_customer_note – this is only true when I select any of my real orders. But the styles will apply if the default “Sample order to show” is selected from the dropdown menu. When I send a test mail for a real order, the style is still not applied to the note. Also, indents and empty lines between parapgraphs are ignored by the customizer for the customer note.

    Sample order: https://imgur.com/a/HjdFZj4
    Real order: https://imgur.com/a/COlcQz9

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Bruce

    (@ninjateamwp)

    Hi @marinaa ,

    Thanks for coming here.

    Please activate the template like this and then place a live order on your site to see if it is applied or not?

    https://drive.google.com/file/d/1JEO7pp-zV8HRmZm-FyTBMyo828jUE4I6/view?usp=drivesdk

    Regards,
    Bruce

    Thread Starter marinaa

    (@marinaa)

    Thank you for your response.

    It didn’t work. The styles didn’t apply and empty lines were ignored.
    https://imgur.com/WJjJ47C

    Plugin Support mialewp

    (@mialewp)

    Hello @marinaa ,

    Good morning!

    Thanks for your feedback.

    To support you better, please reach out to technical support team via https://yaycommerce.com/support/, we would like to check more details on that if it’s possible.

    We look forward to hearing back from you.

    Best regards,

    Mia

    Thread Starter marinaa

    (@marinaa)

    I did reach out to support – though they’re only willing to help if they get access to the backend. I don’t feel comfortable with that. If your developers can offer any other suggestions for this issue – that would be great. Thank you

    Plugin Support mialewp

    (@mialewp)

    Hello @marinaa,

    Good day!

    First of all, we are sincerely sorry for any inconvenience and for the unexpected experience that you’ve faced.

    We have tried testing several times on our end but sadly, there was no issue found, so the issue might cause from one of a certain setting, that’s why we need your help to check more details on that to debug.

    We understand your feeling and your concerns about the process. However, we have supported more than a hundred million users from around the world and we are fully committed to providing reliable solutions for every case.

    Please get back to us again so we can try other solutions to assist you, we eagerly await your response.

    Best regards,

    Mia

    Thread Starter marinaa

    (@marinaa)

    Hi Mia – thank you for your response. I’ve found another solution.

    Plugin Support mialewp

    (@mialewp)

    Hi @marinaa

    Greetings for the day.

    Alright, please let me close this ticket as resolved.

    Thank you so much for your time and efforts. Please do not hesitate to contact us if you need any help.

    Best regards,

    Mia

Viewing 7 replies - 1 through 7 (of 7 total)
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