Can’t get any response from your Support Team

  • Resolved fred3

    (@fred3)


    8 years, 3 months ago

    I have sent over the last three days multiple login support request from your wpadm.com website. I had also paid three days ago for the Pro upgrade, which has been posted and cleared on my credit card account, but I have not received any confirmation email? Over the last three days I sent multiple emails to obtain my password. Today I did login as a new user but was not instructed on entering a new password. After logging out, I now can’t get in even after I requested a new password through my recorded email account. Not one email has been sent from your team over the last three days. I suspect your Support is broken.

    Thanks for your time and I do look forward to your response.

    Regards,
    Fred3

    https://www.ads-software.com/plugins/dropbox-backup/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author helena46

    (@helena46)

    Dear Fred Shafer,

    Your TICKET-S:1608290005418173 dated 08.29.16 was answered on 08/30/16 with the info about your email and link to plugin Pro version. Your ticket TICKET-S:1608312358495417 dated 09.01.16. was answered on 09.01.16. Ticket TICKET-S:1608290005327305, TICKET-S:1608300600155195 with the same problem were united with above mentioned tickets and answered as well. We sent answers to your email, but your server blocked them. We are working on solving this problem. If you have another ways to contact you, please inform us.
    Regards,

    WPAdm Support Team

    • This reply was modified 8 years, 3 months ago by helena46.
    Plugin Author helena46

    (@helena46)

    The problem with mail sending was solved. Please, check your TICKET-S:1608312358495417 for our reply.

    Thank you,

    Backup & Restore Dropbox Support Team

    Plugin Author helena46

    (@helena46)

    The support was provided through the opened tickets. The topic can be closed.

    • This reply was modified 8 years, 2 months ago by helena46.
Viewing 3 replies - 1 through 3 (of 3 total)
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