Can’t get Free licence

  • Resolved eperlink

    (@eperlink)


    1 year, 1 month ago

    All started with a not beeing able to login as admin with the wp-login.php way.
    I succeeded to login with the woocommerce front account way.

    Not sure if i have been hacked i try to do a fullscan of my website with no results (log keeped being empty).
    I tried to remove the plugin completely and install it again but that won’t work, il deleted the plugin files dans database according to this tutorial and reinstalled it afterwards.
    Put back all wordpress files (6.4.2 fr) with a ftp tool and now i can’t get my free licence working :
    Error Installing License
    An error occurred while installing your license key.
    Please try again. If the problem persists, please contact Wordfence Support

    Don’t know what to do next…
    Please help.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter eperlink

    (@eperlink)

    I see in this forum that some people have experienced recently the same “validating licence” issue.
    Tried what have been told to tehm : remove all other plugin and deactivate / reinstall the pluginbut with no success.
    For the wordfence plugin, it is to be note that i can’t deactivate it with the worpdress backoffice, i had this pop-up error “An unexpected error occurred while attempting to configure Wordfence to delete its data on deactivation.”
    I had to change the directory name and reload plugin page in order to deactive wordfence.
    I am going to try an other security plugin as i can’t leave my website with no brute force protection…

    Thread Starter eperlink

    (@eperlink)

    Ok, i finally succeed getting the licence accepted.
    No malware involved ! \o/
    I had problem with website url who was not consistent with and without the starting www (not sure if it was a licence or a cookie problem but it’ solved).
    Ok, i finally succeed getting the licence accepted.
    No malware involved ! \o/
    I had problem with website url who was not consistent with and without the starting www (not sure if it was a licence or a cookie problem but it’ solved).
    Getting things right with wp-cli.

    Plugin Support wfmark

    (@wfmark)

    Hi @eperlink, thank you for reaching out.

    Great! Thank you for the update.

    If you need any further assistance, create a new topic, and we’ll be happy to help.

    Thanks,

    Mark.

Viewing 3 replies - 1 through 3 (of 3 total)
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