Can't get into our Timely paid for account and Plug in crashing site

Hi there,

The lady who used to maintain our website has now left. I can’t seem to log into the Timely account we have to download the plug in. I am using a new iMac and when I download from this plug in page it only appears as a document not as a zip file.

Also, I had to remove the all in one current plug in a it keeps crashing the plug in page.I had to keep logging into to the site VPS cpanel to keep reinstating the plug ins. This has happened now so that I cannot activate the all in one plug in at all or it affected the whole plug in page on the wordpress site.

Now I can’t seem to download the file to load onto the site. Please help!!

Thanks

Faith

https://www.ads-software.com/plugins/all-in-one-event-calendar/