Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi @okoth1 ,

    Thanks for contacting us.

    Could you please try the following options and check if the performance has been improved?

    ?- Switch the SQL Mode to “Mysqldump” in Duplicator Pro > Settings > Packages > Basic settings

    ?- Switch the Archive Engine to ZipArchive in Duplicator Pro > Settings > Packages > Basic settings

    – Switch the Server Throttle to Off“? in Duplicator Pro > Settings > Packages > Basic settings

    I’m looking forward to hearing back from you.

    Thanks.

    Thread Starter Okoth1

    (@okoth1)

    Hi @mohammedeisa,

    I wish I had Duplicator Pro, only using the Free version ??

    I used already the Mysqldump and ZipArchive in the test above. I believe the Free version doesn’t have the server Throttle option.

    Thread Starter Okoth1

    (@okoth1)

    But is your answer about creating a packages or installing a package. Because my problem is with installing it.

    Thread Starter Okoth1

    (@okoth1)

    Also, when I want to install, I get this validation message: This server’s database does not support the source site’s character set [utf8], so the installer is going to use default character [utf8mb4].

    When I change utf8 in dup-archive__xxxxxxx-xxxxxxxx to

    "DB_CHARSET": {
    "value": "utf8mb4",
    "inWpConfig": true
    },

    it passes the validation.

    The creation in Xampp is still slow. The speed is about 0.01% every 30sec around 73% completion, and this never happened with previous versions.

    • This reply was modified 1 year, 8 months ago by Okoth1.
    Thread Starter Okoth1

    (@okoth1)

    Still at 73%. It’s been 28 minutes now.

    CPU usage it very high.

    Thread Starter Okoth1

    (@okoth1)

    Done at 34 minutes. So, no changes in performance.

    Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi @okoth1 ,

    We have released a new version that fixed an issue with the database, and this could be related to your issue.

    Can you please check if the latest Duplicator Lite version fixes your issue?

    If this didn’t help, I will need to investigate your installation myself.
    You can send an email to our support through this form: https://snapcreek.com/contact/

    Please mention this www.ads-software.com ticket link in the email you will send to our support.

    Thanks!

    Thread Starter Okoth1

    (@okoth1)

    Didn’t change the speed. I just cancelled the installation after 30 minutes.

    btw, the size of the archive file is about 500Mb. But that wasn’t a problem in the past.

    Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi?@okoth1?,

    I need to investigate your installation myself.
    Please send an email to our support through this form:?https://snapcreek.com/contact/

    Please mention this www.ads-software.com ticket link in the email you will send to our support.

    Thanks!

    Thread Starter Okoth1

    (@okoth1)

    I just found the problem. It turns out that the database data from a plugin called WP Mail SMTP slowed down the process. No problems anymore after removing their data from the database. I hope this will help you.

    • This reply was modified 1 year, 8 months ago by Okoth1.
    Plugin Support mohammedeisa

    (@mohammedeisa)

    @okoth1 I’m glad that you are able to fix this issue.

    I made the team aware of the issue, and of course, we will fix it if this is doable from our side

    Regards!

Viewing 11 replies - 1 through 11 (of 11 total)
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