Cant get past privacy screen

  • Resolved thisisnotlondon

    (@thisisnotlondon)


    4 years, 7 months ago

    I cant seem to get past privacy screen after install.
    After installing and activating the plug in i cannot get to the plugin screen.
    I’m stuck on the the privacy screen, every time I submit nothing happens and I’m stuck on that screen. I have tried various browsers and had same result

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author David Aguilera

    (@davilera)

    Hi! Do you use a security/firewall plugin of some sort in your WordPress? Some plugins block REST requests to your WordPress, which might explain why the plugin can’t set itself up.

    If you don’t know how to proceed and want us to help you, please send us an email to support dot testing at nelio software dot com.

    Thread Starter thisisnotlondon

    (@thisisnotlondon)

    I have disabled all other plugins and still cant authenticate the plugin
    I’ll send an email

    Plugin Author David Aguilera

    (@davilera)

    For any other users looking at the issue:

    @thisisnotlondon’s website was running on a hosting provider with a strong security policy that disables all outgoing connections by default. This meant that our plugin couldn’t talk to our cloud and, thus, get up and running.

    So, if you face the same issue, please make sure you’re not using a Firewall plugin or a hosting provider that don’t allow outgoing requests to third-party servers like ours.

Viewing 3 replies - 1 through 3 (of 3 total)
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