can’t get the Domain Key

  • Resolved jackievon51

    (@jackievon51)


    4 months ago

    hello,

    i wanna use the image -> webp function, the plugin prompts me that I need a Domain key, but:

    Notice:

    There was a problem with retrieving your Domain Key. Please click the Waiting for Approval button to retry.

    There are two reasons why we might not be able to communicate with your domain:

    1) The POST callback to https://example.com/wp-json/litespeed/v1/token failed. [401 rest_forbidden].

    2) Our Current Online Server IPs was not allowlisted.

    But when I visit this page https://example.com/wp-json, it is normal.

    What should I do next, thanks

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Support qtwrk

    (@qtwrk)

    please provide the report number

    you can get it in toolbox -> report -> click “send to LiteSpeed”

    Thread Starter jackievon51

    (@jackievon51)

    Report number: BQNKKZQY

    Report date: 07/26/2024 10:20:31

    Plugin Support qtwrk

    (@qtwrk)

    it looks like you have disabled WP REST API, please make sure REST API is enabled.

    Thread Starter jackievon51

    (@jackievon51)

    please check the new report:

    Report number: VETJETLE

    Report date:?07/29/2024 04:46:28

    I confirmed that I had not disabled the REST-API, and installed the WooCommerce Legacy REST API additionally, and then resubmitted the domain key application, but it still didn’t work.

    Plugin Support qtwrk

    (@qtwrk)

    please go to toolbox -> debug setting -> debug log to ON, debug level to Advanced , debug include URI , add /litespeed/v1/token , then go to toolbox -> log view , clean up any existing log

    then request the domain key again

    wait for 10 minutes , go to log view again and share me the log via https://pastebin.ubuntu.com/

    Thread Starter jackievon51

    (@jackievon51)

    Hi qtwrk,

    Thank you very much for your help.

    Here is the link to the log: https://pastebin.ubuntu.com/p/vKfnxQPyYD/

    Plugin Support qtwrk

    (@qtwrk)

    eh ? did you just access the /litespeed/v1/token URI by your browser ? I was looking for the log that is triggered by our system , not by your browser

    Thread Starter jackievon51

    (@jackievon51)

    Yes, I have tried accessing this page with browser

    Plugin Support qtwrk

    (@qtwrk)

    please re-try the steps I asked, but do not open the URL in your browser, clean up existing log, click “refresh domain key” or “generate domain key” , wait for 10 minutes , our system should send a request to that URI , and then share me the log

    Thread Starter jackievon51

    (@jackievon51)

    https://pastebin.ubuntu.com/p/bFkKDwJqDf/

    this is the new log link

    Plugin Support qtwrk

    (@qtwrk)

    08/01/24 10:25:09.877 [172.68.70.186:10330 1 MPH] ?? ? Not our cloud IP

    it looks like you did not enbale true client IP in your server setting, so it didn’t get corrct IP address but only cloudflare proxy IP

    Thread Starter jackievon51

    (@jackievon51)

    Yes, my website’s domain is hosted on Cloudflare. What should I do next? Thank you.

    Plugin Support qtwrk

    (@qtwrk)

    please check this page

Viewing 13 replies - 1 through 13 (of 13 total)
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