Can't get this form to work.

  • Resolved dustin807

    (@dustin807)


    8 years, 3 months ago

    I have the Contact Form by BestWebSoft installed at https://www.duilawyerhouton.net/contact/ in the side bar of the site.

    I’m not getting email when I submit messages through the contact form.

    In Additional settings I have Sending Method WP-Mail selected and

    FROM Field I have User Email selected.

    Although I have tried several different configurations and none have worked. I’m hosting with Bluehost. They said it was a problem with the plugin.

    Can you please help? I don’t know where to start or the right question to ask. Or even who to ask it to.

    https://www.ads-software.com/plugins/contact-form-plugin/

Viewing 1 replies (of 1 total)
  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Please follow the instructions below:

    1) Check the plugin settings => ‘What to use?’ => change the lines from wp-mail to mail and vice versa.
    2) Email messages can be marked as spam on the server.
    Choose another email instead of the admin’s one (‘Use this email:’ block) – for example, gmail or similar. Try to specify your email – for example, gmail or similar in The email address settings in the ‘From’ field instead of User email. If the message is sent, it means that email filtering is set on your server.
    3) Install an extra plugin called SMTP by BestWebSoft (https://www.ads-software.com/plugins/bws-smtp/), and then configure it accordingly. When done, open the “Send A Test Email” tab on the plugin settings page, check an option “Display log” and send a test email. Then examine the plugin log for any errors after a test email is sent. If some errors occurred, you need to fix them. Please note that it is necessary to set SMTP by BestWebSoft the same way your contact form is set before sending a message.

    Sincerely,
    BestWebSoft Support Team

Viewing 1 replies (of 1 total)
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