• Resolved Stacy (non coder)

    (@functionmunchkin)


    Hostgator’s Cpanel doesn’t have “Install and manage ssl”. It has only the other three. The CSR doesn’t allow file uploading but the CRT and private key do. CSR is a manual generation. The plugin says my ssl is installed without the CSR. Not sure which organization in the file to use. I don’t see a state or city. Entering any state or city said generated in cpanel but the plugin won’t go to the 4th step on wp. Site still shows as not secure without padlock.

Viewing 5 replies - 1 through 5 (of 5 total)
  • @functionmunchkin I’m not sure I understand your issue. Could you please elaborate further? thanks

    Thread Starter Stacy (non coder)

    (@functionmunchkin)

    The CSR is a manual generation in HostGator’s cpanel. What is the correct info to fill please?

    form

    Generate a New Certificate Signing Request (CSR)
    Use this form to generate a new certificate signing request for your domain. Your SSL certificate authority (CA) will ask for a certificate signing request to complete the certificate purchase. Your CA may require specific information in the form below. Check with the CA’s CSR requirements for the Apache web server.

    Key* (field)

    Domains *
    Provide the FQDNs that you are trying to secure, one per line. You may use a wildcard domain by adding an asterisk in a domain name in the form: *.sample.com. NOTE: Many CAs charge a higher price to issue multiple-domain certificates (sometimes called “UCCs” or “SAN certificates”) and certificates that include wildcard domains.
    City*
    Provide the complete name for the city or locality. Do not use abbreviations.
    State*
    Provide the complete name for the state or province. Do not use abbreviations.
    Country*

    Choose the country of origin for the certificate’s “Company”.
    Company*
    Provide the legally-registered name for your business. If your company name includes symbols other than a period or comma, check with your certificate authority to confirm that they are acceptable.
    Company Division
    Provide the name of the division or group within the above company. If the division includes symbols other than a period or comma, check with your certificate authority to confirm that they are acceptable.
    Email
    Provide a valid email address where you can be contacted for verification of domain ownership.
    Passphrase
    Some certificate authorities may require CSRs to have a passphrase. The certificate authority can use a CSR passphrase to confirm the identity of the person or organization with whom you wish to communicate. CSR passphrases are stored unencrypted in the CSR. Because of this, and also because you will share this passphrase with a third party, do not use an important password here.
    Description

    Thread Starter Stacy (non coder)

    (@functionmunchkin)

    Secondly, even though the plugin says my ssl is installed without using your csr file, it won’t let me click the 4th step.

    @functionmunchkin I’d request you to get in touch with Hostgator and share the SSL certificate files with them and have them install it for you.

    Thread Starter Stacy (non coder)

    (@functionmunchkin)

    They’re support has not been answering. Your plugin said it’s installed even with my manual csr using Let’s encrypt as the company so why won’t it go to the 4th step?

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Cant get to 4th step’ is closed to new replies.