Can’t get to work on mobile

  • Resolved acme2263

    (@acme2263)


    1 year, 5 months ago

    I have it working great on desktop. Shows to user once ever 2 hours. But the pop up does not display at all on my mobile phone (I have popup blocker disabled).

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @acme2263,

    Thank you for the topic.

    We checked and noticed that you are using a Cache plugin.
    Please note, that the problem may be connected to the cache as well.?

    So, please make a?DB?backup?for your safety (you can use?UpdraftPlus).
    Then, clear all the caches?and make sure the?cache?is?excluded?on the page where the?given popup?is enabled.?

    After clearing the?caches, please try to check the case with either the?Incognito?mode?or?another browser/device.

    If the problem persists after clearing caches, please provide us with screenshots of the options of the General, Settings, and Limitation Users tabs so that we can check out the settings configuration.

    Thank you.

Viewing 1 replies (of 1 total)
  • The topic ‘Can’t get to work on mobile’ is closed to new replies.