Can’t import users

  • Resolved Debugger

    (@retrobeatcom)


    7 years, 1 month ago

    Hello,
    I am a premium member and have 3 active licenses.
    This morning I’ve tried to import subscribers from CSV file and it hangs forever just showing loading icon. At some point, the loading process stops and not a single subscriber is imported.
    I have this problem on two of my sites, but on the third, it’s working.
    It seems to me that import process is connecting remotely to your servers and this connection fails for some reason.
    I’ve also opened a premium support ticket, but still no answer.

    Any ideas how this problem can be fixed? I need to send these emails today.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Debugger

    (@retrobeatcom)

    I am a paying customer with 3 active licenses and more than 24 hours I cant use your plugin properly. Terrible support!

    Still waiting for a reply to at least one of my tickets.

    Thread Starter Debugger

    (@retrobeatcom)

    OK, I found the problem by myself. It’s because of this plugin:
    https://www.ads-software.com/plugins/block-temporary-email/
    it was passing each and every single email address through his API and that’s why the procedure of importing new users was failing.

    Case closed.

    PS. I am really disappointed with the premium support.
    For nearly 48 hours I received a single reply from Mailpoet team, suggesting to enable WP_DEBUG…
    Even that the problem was not caused by Mailpoet plugin, the support should be more responsive and quick…

Viewing 2 replies - 1 through 2 (of 2 total)
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