Can’t install Royal Themes

  • Resolved xerxes33

    (@xerxes33)


    1 week ago

    I tried to install one free roayal theme and i always get some error saying to contact the support.

    What’s wrong? Can anyone help me? I installed a lot of times before and never had issues.

    Pic:

    https://i.postimg.cc/L5cfpVLf/error.png

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    Hi,
    First, thank you for choosing our theme and service.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from www.ads-software.com

    Kind regards,
    Givi

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.