Can’t link instagram account

  • Resolved laurencemadill

    (@laurencemadill)


    1 year, 8 months ago

    I am unable to link the account to Instagram (though Instagram connected apps page does show that the connection is there). I’ve reset the plugin, cleared its data, installed latest version of plugin and wordpress. I click connect, confirm on instagram that I am owner of the domain and wish to connect, then get automatically redirected to this page: https://connect.smashballoon.com/auth/ig/instagram-basic-display-redirect.php?code=AQAGiRS6********* (I’ve masked the remainder of the URL), but the page informs me it’s a known issue from two years ago:

    Known Issue: July 24th 2021
    There is a temporary bug in the Instagram API when trying to connect new Instagram accounts using the “Personal” (Basic Display) API, which is affecting all plugins and apps. We have reported the issue to Instagram and are hoping for a resolution very soon. Please see here for more information. We really apologize for any inconvenience!

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