can't log in

  • I don’t know what version of wordpress I am using because I can not log in. I can not get to my dashboard. I try to log in and I just get the page reloaded and the text fields empty again. I try to use the lost password and it does the same thing. The system asks like it does not recognize me any longer. How can I get back into my site so I can at least get the info off of it and close it out? My host says they can’t help me get into the site.

    I have posted a couple times on this forum already with no replies. I am very frustrated that no one is able to help or even reply top my request for help. I will think long and hard before I recommend wordpress to anyone for this very reason.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Shawn

    (@shawnfaleiro)

    try Clearing the cache memory of your browser and restart it.

    Thread Starter suesteiner

    (@suesteiner)

    I’ve done that and it doesn’t help but thank you for replying.

    Let’s have a look at your site. What’s the URL?

    Thread Starter suesteiner

    (@suesteiner)

    https://www.suesteinerpetportraits.com

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    You’re running WordPress 3.3.1.

    Try this codex article for resetting your password without access to the WordPress dashboard.

    https://codex.www.ads-software.com/Resetting_Your_Password

    I prefer the modifying your theme’s functions.php file myself.

    https://codex.www.ads-software.com/Resetting_Your_Password#Through_FTP

    Make sure you save a backup copy of any file you edit just in case.

    You also seem to have a redirect going on. I’m seeing //www.paintingpetsonline.com in all of your underlying URL’s, and a redirect to //www.suesteinerpetportraits.com/wp-admin on the login page.

    I guess I would also make sure that whatever masking or redirect you have going on there, isn’t actually interfering with reaching your dashboard once you enter your credentials.

    [edit] Just for the heck of it, try logging in using this URL and see if the result is any different: https://www.suesteinerpetportraits.com/wp-login.php

    The reason I suggest trying this is because when I access your /wp-login.php directly, I don’t see the redirect to suesteinerpetportraits in the input form in the source code. But when I access /wp-admin, the redirect to suesteinerpetportraits shows up. I have no real idea what that means, but I’m curious about the behavior.

    [re-edit] On a personal note, your particular style of equestrian art just leaves me wanting to see more. I’ve book-marked you for future reference, and I really hope you get your site sorted out.

    Thread Starter suesteiner

    (@suesteiner)

    thank you for the suggestions. And thank you clayton for the nice compliment on my art. ?? I like the web site and like the new design I have now so would like to keep this going too! That might of been what happened in all of this- I had just changed designs and was trying to clean it up a bit.

    How do I find the ‘root of my wordpress installation’?

    I think the “wordpress root directory” would probably be referring to the directory where all of your wordpress files are physically located.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘can't log in’ is closed to new replies.