cant log in cant find page

  • Hi PLEASE help – for 2 days I cant log in and get to my website to update – my host Dreamhost are trying to solve too but so far no luck. I am still constructing the site but it is ready to activate- I haven’t added any plug ins or changed anything and suddenly cant log in – cant log in via admin either or different browsers. I have cleared cache and done flush – all suggested by Dreamhost – sent the a tracer which just says keeps timing out – what next?
    The website is https://www.hattiegotobed.co.uk if that helps? – I am new to all this so ‘simple’ explanations please ??

    thanks x

Viewing 8 replies - 1 through 8 (of 8 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Just as a suggestion: try using https://www.hattiegotobed.co.uk/wp-admin/ without the SSL

    Thread Starter Romeha3

    (@romeha3)

    Hi Jan thanks – have tried that too – so frustrating as I have time to do the site this week ?? still comes up page cant be found – I did a trace my end and the computer said the computer was configured correctly but the device or resource wasn’t responding?

    thanks

    Tracy x

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    You’ve got plugins installed and activated as well as that theme.

    Try these steps:

    1. Using FTP or whatever file management tools your host has provided you with navigate to the wp-content directory.
    2. Once there locate and rename (don’t delete) the plugins directory to plugins-old. Just rename that one directory and nothing else.
    3. Clear your browser’s cache and cookies
    4. Try and re-login to your WordPress dashboard. https://www.hattiegotobed.co.uk/wp-admin/
    Mika Epstein

    (@ipstenu-dh)

    DreamHost Rep

    I went ahead and did that for you, actually, renaming the plugins.

    I also turned off your cache manually, flushing it by force on the server, so you should be able to log in now.

    Thread Starter Romeha3

    (@romeha3)

    Hi thanks Jan and Ipstenu – no idea how you can log in and find it when I can’t but thrilled you can. However still not working ??

    xxx

    Thread Starter Romeha3

    (@romeha3)

    okay – tried again Dreamhosts idea of using a Kproxy and once cleared internet cookies for site have got onto it via the Kproxy site (couldn’t do this last night) – so what is the problem with my normal server? do I still need to clear cookies or something? what can I do now to help open it on my normal browser rather than the proxy one?

    thanks again xxx

    Thread Starter Romeha3

    (@romeha3)

    Hi again – okay at last have managed to log in via normal internet etc…might be a fluke though! Anyway there’s no plug ins at all and wont let me add any? Ipstenu-DH is that because you have put them in a different directory? and if so please help me get them working again

    Thanks Tracy x

    Thread Starter Romeha3

    (@romeha3)

    Could not create directory. /home/tragot1/hattiegotobed.co.uk/wp-content/plugins/simple-photo-gallery/

    is what comes up

    Thanks x

Viewing 8 replies - 1 through 8 (of 8 total)
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