Can’t log in from any computer but mine?

  • I am having an log in issue and I’ve exhausted every possible fix I can find on the forums and elsewhere, so I am coming to the crowd sourcing masses for relief.

    I have a self hosted site at https://unboundideas.com/ that I’ve created and have managed for about a year now. In addition to me, I have one other admin user who does a lot of postings.

    I upgraded to 2.8.4 several weeks ago and updated my theme recently, but everything was working fine after that until today.

    As of today, the other site admin user is unable to log into his account. But I can still log in just fine to my own account and into his and others too. Here are the things I tried at the outset:

    1. Changed his password.
    2. Created a new admin account for him.
    3. Gave him my log in info to try.
    4. Had him clear his cache.
    5. Had him login using a different browser.
    6. had him login using his wife’s computer.

    Then I had someone else in a different location to to log on to an account I just created for him. That didn’t work.

    The log in page they all see is different than the normal one that is centered under the WordPress logo. Instead, it’s justified to the left with no logo and doesn’t have the brown/grey bar at the top. When they try to log on they get a file not found error page. I get the same page when I try to login through my iphone. But yet, on my desktop everything is perfect and as it always has been???

    I have also:
    7. deleted all the plugins.
    8. renamed the plugin folder via FTP and created a new empty plug folder.
    9. And I’ve copied over all new core files except for the main config file.

    Short of blowing up the whole installation, I don’t know what else to do. I can’t even begin to think of a reason why everything would still be fine for me if it isn’t for everyone else.

    Help me, Obi-Wordpress; you’re my only hope…

Viewing 5 replies - 1 through 5 (of 5 total)

  • your site is returning 404s so your login page is unstyled and wordpress doesnt know where its installed.

    youve told wordpress its installed inside coach/

    so where is this?

    https://unboundideas.com/coach/wp-admin/css/login.css

    ?

    and this, where you say wordpress IS installed:

    https://unboundideas.com/coach/

    goes to page or post?

    Fix your url(s) and stuff will work.

    https://unboundideas.com/coach/wp-includes/js/dbx.js if you have everything installed inside coach/

    that ought to be a file.

    Thread Starter unboundideas

    (@unboundideas)

    Hey whooami, thanks for being in touch so fast.

    Ends up, it was something else entirely. Why is that only after you suck it up and post the call for help that it occurs to you that maybe you know what it is.

    As it happens, the other admin user had not logged on in more than 10 days. Since which, I have added a .htaccess file to help prevent hacks. In it, I only had my IP address allowed. I thought that it would prevent anyone else being able to see my directory structure and wouldn’t interrupt an access script, but it seems that it does. Once I added his IP to the file it works fine.

    I really should be keeping a change log so that I don’t have to rely on my memory for what might be different over time.

    Thanks again!!

    thats fine. my comments persist. you dont have your site set up properly. if it works fine – its still not set up properly.

    Thread Starter unboundideas

    (@unboundideas)

    Thanks Whooami,

    Yes, the WordPress site is in the coach/ subdir. So my login is at https://unboundideas.com/coach/wp-login.php.

    What should that js file do? I find it on the list of those file that were deleted and not replaced with an upgrade past WP2.7 (see https://codex.www.ads-software.com/Files_Automatically_Replaced_by_Core_Upgrade). I assume that’s why I don’t have it since I am at v. 2.8.4.

    The log on page is styled from the css page you list and it gets pulled by the instruction in the core login page.

    Am I missing what you are asking / saying?

    look at the source of this page then:

    https://unboundideas.com/coach/wp-login.php

    its unstyled.

    Can you tell me why?

Viewing 5 replies - 1 through 5 (of 5 total)
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