Can’t log into WordPress app

I think I see the trouble. The app needs to be able to access 2 parts of your site to log you in: your URL + /wp-admin and your URL + /xmlrpc.php .

When I try to load the XML-RPC for your site I get an error message: Secure Connection Failed. This is likely what’s causing the app to have trouble too. I know the message it shares with you isn’t particularly helpful, but it has trouble “seeing” your site is a www.ads-software.com site if those areas aren’t working.

Your host should be able to help you correct the SSL certificate issues that cause the error message seen on XML-RPC so the app can log you in to the site.

Thanks a lot for your kind reply.

Do I have to activate something on the website? I didn’t quite understand…

The set up of your site’s SSL certificate is usually managed by your site’s host, in this case it looks to be Digital Ocean, or within a plugin. Since I dont have full access to your site, I can’t see exactly where it’s set up. Your host should be able to assist further with this though in either case.

Thanks a lot for your kind help ??

Plugins? Membership? Or vanilla WordPress? Where are you creating these accounts. Can you screenshot some example details (not real ones, obviously) of how you create the account?

Thanks for your kind reply.

It is a regular www.ads-software.com website – pretty big and everything correctly set up.

Every time I try to log into the app (I copy / paste the adresse from the website), I’m told that (vant og in because this website isn’t a wordpress website).

I am trying to upload a screenshot, but it doesn’t work even though i have disabled the ad block.

Checking the site I still see a security certificate error when I try to load your site address + xmlrpc.php . Access to that is necessary for the app to be able to login, so until it can load, the app won’t be able to work with your site. Have you reached out to your host about this? They should be able to help get it resolved so the app can work with your site.