Viewing 15 replies - 1 through 15 (of 39 total)
  • Thread Starter GreenlandMeadows

    (@jewishtidbits)

    Our site is thezonetmoffice.com

    Thank you

    Plugin Author julien731

    (@julien731)

    That’s a very wide question! I won’t be able to help much without more information. Is this related to Awesome Support?

    Plugin Author julien731

    (@julien731)

    Btw, I just tested your site and something is wrong. Error messages don’t display. Could you try reverting to Twenty Sixteen for testing.

    Thread Starter GreenlandMeadows

    (@jewishtidbits)

    Ok I’ll test 2016

    Thread Starter GreenlandMeadows

    (@jewishtidbits)

    I reverted, it’s still not working

    Thread Starter GreenlandMeadows

    (@jewishtidbits)

    Hi,
    I just reverted, still having the same problem.
    Thank you

    Plugin Author julien731

    (@julien731)

    When you revert to Twenty Sixteen, do you at least see error messages when the login fails?

    EDIT: I just tried logging into your site with the test account I created the other day and it worked.

    Not getting errors, just not redirecting to the ticket page.

    Plugin Author julien731

    (@julien731)

    Hi @mtv High School. I don’t see you posted here before. Are you having the same issue?

    Thread Starter GreenlandMeadows

    (@jewishtidbits)

    It’s the same person, I just by mistake used a different account.

    Any solution? It’s really taking it’s toll on my site, i had to devise a workaround , to login using a different plugin.

    But this is not optimal.
    I’m a web developer and wanted to use this on other sites.
    I noticed the same issue on other sites. I started disabling it on all sites that I develop.

    Do you have a solution?

    Thank you.

    Plugin Author julien731

    (@julien731)

    Ok. What about my last message? Last time I tried on your site it worked (with Twenty Sixteen).

    Thread Starter GreenlandMeadows

    (@jewishtidbits)

    I didn’t notice you edited your reply.
    It did not work for me with 2016 either, that’s why I reverted back.
    I tried on multiple computers.

    Thread Starter GreenlandMeadows

    (@jewishtidbits)

    It works once, but when you logout and try logging in again, it does not redirect you to the submit ticket page.

    Plugin Author julien731

    (@julien731)

    I see. I’ve been able to login. Then I logged out, and can’t log back in.

    Are you using a caching plugin?

    Thread Starter GreenlandMeadows

    (@jewishtidbits)

    I’m using Wordfence, but I have tried disabling it already, and still had the issue, should I try again?

Viewing 15 replies - 1 through 15 (of 39 total)
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