Can't Login ):

To me, this points to some sort of conflict. If the problem came from Awesome Support, it would simply not work, ever.

Could you please try deactivating your other plugins and see if it fixes the problem. If it does, re-activate your plugins one by one until the issue re-appears. At this point, we’ll know where the conflict comes from (if any).

Everything is disabled and 2016 is active, and it’s still not redirecting to the create ticket page.

Shold I try deleting the plugin and its settings, and installing again?

Any suggestions?

Could you please share your system status (Tickets > Tools).

What’s your username on the site.

It should be themeavenue

Done, set you as admin

Thanks for that. However, could you please start by sharing your system status (Tickets > Tools). That would be faster. Also, our official support policy for free support is that we usually don’t log into user’s sites. We only go that far with paid users.

Let’s see what your system status says first of all.

How do I share that?

In Tickets > Tools, either click “Copy Report – www.ads-software.com” and past it here, or click “Copy Report – JSON” and paste it on https://pastebin.com and share the Pastebin link.

For some reason it doesn’t let me post it here.

Here is a link to the debug info I put in a post.
Thank you

https://www.thezonetmoffice.com/debug-wordpress-org/

Any solutions based on the log?

Hi – are you by any chance funneling your traffic through something like cloudflare?