Can’t login additional users on Mobile App – Not all data is loading

@colourstone

Please do not post large code or responses like that here, it doesn’t work after ~10 lines or so. Your 41K paste made the forum weep and throw a temper tantrum in formatting.

If you need share that data please use https://gist.github.com/ or https://pastebin.com/ or the like instead and post the link to that paste.

So sorry, I didn’t know.

How can I have multiple people login to the mobile app from their phones? As the admin I am the only one who can login. Please advise. thank you.

Hi there @colourstone ??

Welcome to WooCommerce Support. I’d be happy to help you with this.

How can I have multiple people login to the mobile app from their phones? As the admin I am the only one who can login. Please advise. thank you.

Once the WooCommerce mobile app authenticates your account, it has a process to verify your user role since it allows only Administrator or Shop Manager to manage the store in the app.

Learn more about connecting with an Administrator, or Store Manager, account here.

I trust that points you in the right direction, but if you have more questions, let us know.

We’re happy to help.

• This reply was modified 1 year ago by anastas10s. Reason: typo

Thank you so much!!

I was able to figure out that I had the wrong role for my managers and then I had to temporarily turn off my security plugin. Works great now!

Again, thank you for your positive help. Have a great day!

Hi @colourstone,

I was able to figure out that I had the wrong role for my managers and then I had to temporarily turn off my security plugin. Works great now!

Thank you for getting back to us and we’re thrilled to hear that you were able to resolve the issue! It’s great to know that your managers can now access the mobile app and that all the data is loading correctly.

I’ll go ahead and mark this thread as resolved. However, if you ever have more questions or issues in the future, don’t hesitate to kick off a new topic.

We’d be thrilled if you could spare a few minutes to leave us a review at ?? https://www.ads-software.com/support/plugin/woocommerce/reviews.

Cheers!