Can't login after install iThemes Security

@raulferreira

Perhaps it could help when we temporarily disable the WordPress Tweaks Login Error Messages setting. From your screenshot I can see it is probably enabled.

However since you are unable to log into the WordPress Dashboard we will need to change the setting in the database by using phpMyAdmin:

– Log into phpMyAdmin.
– Click on the wp_options table of the relevant database.
– Then click on the SQL tab.
– Execute the following query:

select * from wp_options where option_name = ‘itsec-storage’;

– Doubleclick on the option_value field.
Search for:

s:12:”login_errors”;b:1

and change it into:

s:12:”login_errors”;b:0

-Click anywhere outside the option_value field to save the change.

We should now be able to see a login error message on the wp-login.php page. It might help us understand what is going wrong.

dwinden

Hi dwinden

i made the procedure: https://snag.gy/C0KLbP.jpg

But the wp-login.php shows the exactly same message: https://snag.gy/MLhnEl.jpg
Warning: call_user_func_array() [function.call-user-func-array]: First argument is expected to be a valid callback, ‘wp_authenticate_email_password’ was given in /home/storage/6/a6/9b/golfinhorotador2/public_html/wp-includes/plugin.php on line 235

When a try to login a receive the following message: https://snag.gy/5fBndZ.jpg
Warning: call_user_func_array() [function.call-user-func-array]: First argument is expected to be a valid callback, ‘wp_authenticate_email_password’ was given in /home/storage/6/a6/9b/golfinhorotador2/public_html/wp-includes/plugin.php on line 235
You have been locked out due to too many invalid login attempts.

what else can i do to solve this?

Thanks in advance
Raul

i think its a good idea to inform you the SQL string on option_value.

a:7:{s:6:”backup”;a:9:{s:9:”all_sites”;b:0;s:6:”method”;i:1;s:8:”location”;s:94:”/home/storage/6/a6/9b/golfinhorotador2/public_html/wp-content/uploads/ithemes-security/backups”;s:6:”retain”;i:0;s:3:”zip”;b:1;s:7:”exclude”;a:3:{i:0;s:9:”itsec_log”;i:1;s:10:”itsec_temp”;i:2;s:14:”itsec_lockouts”;}s:7:”enabled”;b:0;s:8:”interval”;i:3;s:8:”last_run”;i:1470695724;}s:6:”global”;a:27:{s:18:”notification_email”;a:1:{i:0;s:21:”[email protected]”;}s:12:”backup_email”;a:1:{i:0;s:21:”[email protected]”;}s:15:”lockout_message”;s:5:”error”;s:20:”user_lockout_message”;s:64:”You have been locked out due to too many invalid login attempts.”;s:25:”community_lockout_message”;s:77:”Your IP address has been flagged as a threat by the iThemes Security network.”;s:9:”blacklist”;b:1;s:15:”blacklist_count”;i:3;s:16:”blacklist_period”;i:7;s:19:”email_notifications”;b:1;s:14:”lockout_period”;i:15;s:18:”lockout_white_list”;a:0:{}s:12:”log_rotation”;i:14;s:8:”log_type”;s:8:”database”;s:12:”log_location”;s:91:”/home/storage/6/a6/9b/golfinhorotador2/public_html/wp-content/uploads/ithemes-security/logs”;s:8:”log_info”;s:51:”projeto-golfinho-rot-CjCJNOcGeGUCmYG4aznOpNtmmKp3kQ”;s:14:”allow_tracking”;b:0;s:11:”write_files”;b:1;s:10:”nginx_file”;s:61:”/home/storage/6/a6/9b/golfinhorotador2/public_html/nginx.conf”;s:24:”infinitewp_compatibility”;b:0;s:11:”did_upgrade”;b:0;s:9:”lock_file”;b:0;s:12:”digest_email”;b:0;s:14:”proxy_override”;b:0;s:14:”hide_admin_bar”;b:0;s:16:”show_error_codes”;b:0;s:25:”show_new_dashboard_notice”;b:1;s:19:”show_security_check”;b:0;}s:19:”network-brute-force”;a:5:{s:7:”api_key”;s:32:”VPiEWaEYHs18h8k552204Uy4lq9kK1Wm”;s:10:”api_secret”;s:128:”0808HBn5I73x9YSYaPF1Rpp2f2N7PV4UI29B305gZ89Slpg2tyeEcfO05RNOgERRG4U587W1A334Y9KU5FYUxZTY4Y3ea0BHis61gHB2VxZ89i6x0RVT8B0c7qnWr4KM”;s:10:”enable_ban”;b:1;s:13:”updates_optin”;b:1;s:7:”api_nag”;b:0;}s:11:”file-change”;a:9:{s:5:”split”;b:1;s:6:”method”;s:7:”exclude”;s:9:”file_list”;a:0:{}s:5:”types”;a:6:{i:0;s:4:”.jpg”;i:1;s:5:”.jpeg”;i:2;s:4:”.png”;i:3;s:4:”.log”;i:4;s:3:”.mo”;i:5;s:3:”.po”;}s:5:”email”;b:1;s:12:”notify_admin”;b:1;s:8:”last_run”;i:1470825555;s:10:”last_chunk”;i:4;s:12:”show_warning”;b:0;}s:13:”system-tweaks”;a:8:{s:13:”protect_files”;b:1;s:18:”directory_browsing”;b:1;s:15:”request_methods”;b:1;s:24:”suspicious_query_strings”;b:1;s:17:”write_permissions”;b:1;s:22:”non_english_characters”;b:0;s:16:”long_url_strings”;b:0;s:11:”uploads_php”;b:0;}s:16:”wordpress-tweaks”;a:11:{s:18:”wlwmanifest_header”;b:1;s:14:”edituri_header”;b:1;s:12:”comment_spam”;b:1;s:11:”file_editor”;b:1;s:14:”disable_xmlrpc”;i:2;s:22:”allow_xmlrpc_multiauth”;b:0;s:12:”login_errors”;b:0;s:27:”disable_unused_author_pages”;b:1;s:21:”force_unique_nicename”;b:0;s:14:”jquery_version”;s:0:””;s:11:”safe_jquery”;b:0;}s:9:”ban-users”;a:4:{s:7:”default”;b:0;s:16:”enable_ban_lists”;b:1;s:9:”host_list”;a:2:{i:0;s:13:”66.249.64.137″;i:1;s:12:”66.249.64.54″;}s:10:”agent_list”;a:0:{}}}

@raulferreira

Can you try and temporarily switch to the WordPress default twenty sixteen theme ?

It could be a theme specific issue/conflict with the iTSec plugin.

It looks like you are currently using a custom theme named golfinhorotador2.

dwinden

i change the theme to fourteen

but i still can’t login, and im receiving exactly the same messages

There is some way to remove iTesc plugin completely?

The idea is to remove the plugin (and data from mysql) to see if it solve the problem.

Once solved i will install it again

regards
Raul

@raulferreira

Renaming the better-wp-security folder should allow you to login again.

Once logged in rename the folder back to better-wp-security.

Then click on the iTSec plugin Delete link in the plugins page.

dwinden

e rename the floor and still receiving the same messages!!!!

https://snag.gy/sJMzrW.jpg

in addition, the please see the plugin.php file

https://snag.gy/4PkYSz.jpg

@raulferreira

Looks like this is not an iTSec plugin issue.

Deactivate one by one the other plugins and hopefully this will allow you to find the cause of the warning.

dwinden