Can’t login after reset password

  • Resolved Deryck

    (@deryck)


    7 years, 5 months ago

    Resetting the password apparently works fine. I get the email, follow the link, set a new password and then when I try to log in I get a “Password not valid” message.

    If I check debug.log I get:

    [08-Jun-2017 15:40:30 UTC] PHP Notice:  Undefined index: user_password in /Users/username/htdocs/programasdnc/wp-content/plugins/ultimate-member/core/um-actions-password.php on line 45
[08-Jun-2017 15:40:30 UTC] PHP Stack trace:
[08-Jun-2017 15:40:30 UTC] PHP   1. {main}() /Users/username/htdocs/programasdnc/index.php:0
[08-Jun-2017 15:40:30 UTC] PHP   2. require() /Users/username/htdocs/programasdnc/index.php:17
[08-Jun-2017 15:40:30 UTC] PHP   3. require_once() /Users/username/htdocs/programasdnc/wp-blog-header.php:19
[08-Jun-2017 15:40:30 UTC] PHP   4. do_action() /Users/username/htdocs/programasdnc/wp-includes/template-loader.php:12
[08-Jun-2017 15:40:30 UTC] PHP   5. WP_Hook->do_action() /Users/username/htdocs/programasdnc/wp-includes/plugin.php:453
[08-Jun-2017 15:40:30 UTC] PHP   6. WP_Hook->apply_filters() /Users/username/htdocs/programasdnc/wp-includes/class-wp-hook.php:323
[08-Jun-2017 15:40:30 UTC] PHP   7. UM_Password->form_init() /Users/username/htdocs/programasdnc/wp-includes/class-wp-hook.php:298
[08-Jun-2017 15:40:30 UTC] PHP   8. do_action() /Users/username/htdocs/programasdnc/wp-content/plugins/ultimate-member/core/um-password.php:109
[08-Jun-2017 15:40:30 UTC] PHP   9. WP_Hook->do_action() /Users/username/htdocs/programasdnc/wp-includes/plugin.php:453
[08-Jun-2017 15:40:30 UTC] PHP  10. WP_Hook->apply_filters() /Users/username/htdocs/programasdnc/wp-includes/class-wp-hook.php:323
[08-Jun-2017 15:40:30 UTC] PHP  11. um_change_password_process_hook() /Users/username/htdocs/programasdnc/wp-includes/class-wp-hook.php:298

    Thanks in advance.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @deryck,

    Make sure that you are using the latest version of the Ultimate member.
    Do a conflict test, so we can rule out any theme or plugin conflict and see if this helps. How to do a plugin/theme conflict test?
    If you have caching plugins e.g. W3 Total Cache or WP Rocket, please exclude ultimate member pages from cache.

    Regards.

    Thread Starter Deryck

    (@deryck)

    Hi @ ultimatemembersupport,

    I finally solved it. The problem was that the login form was loaded in a modal box and even if it was not always seen, it was loaded. I can’t have the login form and the recovery form on the same page. That causes the error.

    Thanks and Regards.

    Thanks for creating this thread, I had the same issue!

    FYI – We had both the login & registration short codes in a modal pop-up window that was loaded on every single page including the Password reset, even though visually the login & registration were hidden they were still loading causing the password reset to fail.

    TIPS: Make sure that the PW reset is the only shortcode from this plugin on the page and it should work mint!

    Cheers,
    Cory

Viewing 3 replies - 1 through 3 (of 3 total)
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