Can't login, have to ask password reset every time I want to login.

Have you tried disabling ALL your plugins and swapping to the twenty-fifteen theme just to remove any outside influences? (i.e. – anything other than the base WP code)

also when you edit a user have you made sure to press the ‘Log out everywhere else’ button before changing the password?

Thank you for your fast reaction.

I use the WeaverXtreme (+Pro) theme which I use on all of our sites and I have no plugins installed that aren’t part of the set of plugins I install on all of our sites, but I could try switch theme and deactivate plugins if I could login with the newly reset password I installed following the email link.

But right now, I can’t get in.

Could it be because it’s installed on a subdomain, while there is a WP installed in the root of that domain?
If that is part of the problem then it’s still weird that a few hours back I could get in using the email reset link.

Tried other sites, no problems there.

Thank you.
Have a nice day.

first try clearing your browsers cookies – I don’t think theis will do anything but it is an easy thing to try.

Next, you can always use FTP or your cPanel’s file manager to move the theme folder out of the wp-content/themes folder to default to the twentyfifteen theme. You can also move out the plugins to deactivate them.

Hi,

I tried the password recovery from another pc, got in,changed theme to twentyfifteen, disabled all plugins,did “logout everywhere”.

Logged out… Tried to get back in: same problem.

Same problem for my business partner (in another country). He could get in yesterday, can’t get in today.

This is weird, because meanwhile I’ve set up a test subdomain on another site (same dedicated server) and no problems at all at that new site.

Let me ask a few ore questions:
1) the broken site is a subdomain – is it in a seperate folder from the main domain or a folder with in the main domain’s wp-root folder?
2) is the subdomain using a different DB from the main domain? (I hope it is)
3) are each of these domains seperate WP installs? (i.e. not a multi site)

It’s a subdomain I created via Cpanel, so it’s a folder in the root with the WP installed in that folder and using a seperate DB.

The same type of subdomain with wp causes no problem on the test domain.

Thank you.

Have a nice weekend.

is the subdomain with the problem and the subdomain on the test domain on teh same or different servers?

and I’m asking because if they are on different servers then it’s clearly not (completely) a wordpress issue – there may be differences in the software/patches/security betweenteh two servers and you would have to ask your host about this.

They are on the same dedicated server.

Maybe I can try to delete the wp installation, reinstall and see what happens. There are some draft posts on it but there’s no problem to repost them.

If that doesn’t work I could also solve this by setting up a multisite on the main domain, but find that a bit risky. The root site is our main business domain and exists a long time, so subfolder multisite is no option.
It has a number of redirected subdomains, but the root has also a folder housing a very busy membership site (php) that connects to a DB residing on another domain.

I fear that if I set up wildcard multisite this not only will interfere with the rest of the subdomains. My doomsday scenario is that I end up with messing up the membership site. I’m no good at repairing php things ??

Thank you.

Have a nice day.

if you can setup a subdomain (ie if your domain name is mydomain.com you could set up a subdomain palysite.mydomain.com) you should be able to point the subdomain to a seperate folder…depending on restrictions set by your host.

On my host I have several sites in the ‘/public_html’ so i;’d have
mydomain.com in /publick_html/mainsite
site1.mydomain.com in /publick_html/site1
site1.mydomain.com in /publick_html/site2
etc

works like a charm for me on my host.

It’s getting a bit confusing so let’s recapitulate:

The root mydomain.com runs on a WP installation.
The membership site is a php site in a folder mydomain.com/membersite, outside the wp installation and connects to an external DB.
The subdomains sub1.mydomain.com, sub2.mydomain.com, etc…
don’t have a WP installation. They have html content or a redirect.

The new subdomain wordpresssub.mydomain.com with a seperate wp install doesn’t let me login to the wp-admin.

Our other domains have multisites with wildcard subdomains or subfolders. Never had a problem to login.
So to test things I installed a subdomain on a site running on a single WP installation in the root, installed a WP on that subdomain and this allows me to login to wp-admin as normal.

All domains reside on the same dedicated server.

So it’s really puzzling why there is this login problem on that particular subdomain on that particular domain. I’m going to try to get in, export the content and delete the installation to try again with a fresh WP install. If that doesn’t work … Have no clue why.

Thank you for your replies.

Have a nice day.