Can’t login only if deactivate jetpack

  • Resolved chillmen

    (@chillmen)


    4 years, 10 months ago

    Hi,

    I can’t login only after deactivating jetpack via ftp
    Even if using wordfence with 2FA i’m redirected to login page

    If i deactivate jetpack, i can login again

    After login i deactivated jetpack via admin dashboard, i’ve done the association again with jetpack and back again the same problem.

    Any idea how to solve this problem?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Sorry about that!

    Could you tell me more about the browser you are using, as well as the version of Jetpack and WordPress on your site?

    Could you also try to clear your site’s cookies, and then refresh the log in page and try to log in again? Here is how you can do that:

    Thread Starter chillmen

    (@chillmen)

    Hi Jeremy,

    I contacted the Automattic team also, i was in Panic, i’m doing some tests on my website they asked me to do right now to see if we could fix it.

    Thank you for your help
    Have a nice day

    The same is happening to me with the latest version of the plugin (8.1.1). The only way to fix this issue is to disable the plugin via FTP.

    • This reply was modified 4 years, 10 months ago by leemon.
    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    @leemon Could you try the steps I described above, give me more details about your setup, and let me know if it helps?

    Thank you!

    Yes, clearing the cookies solved the issue.
    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
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