Can't login or access the dashboard after an unsuccessful plugin update

  • Resolved kateswan11

    (@kateswan11)


    10 years, 11 months ago

    I tried to update two plugins, but got a 404 error, then when I tried to refresh and access the dashboard it said “Briefly offline for maintenance.. etc”, then after a few minutes I refreshed and received two lines or errors:

    Warning: require_once(D:\Hosting\8896834\html\wp-content\plugins\jetpack/require-lib.php) [function.require-once]: failed to open stream: No such file or directory in D:\Hosting\8896834\html\wp-content\plugins\jetpack\jetpack.php on line 54

    Fatal error: require_once() [function.require]: Failed opening required ‘D:\Hosting\8896834\html\wp-content\plugins\jetpack/require-lib.php’ (include_path=’.;C:\php5\pear’) in D:\Hosting\8896834\html\wp-content\plugins\jetpack\jetpack.php on line 54

    HELP! I can’t access anything! I’m fairly new to WordPress.

Viewing 3 replies - 1 through 3 (of 3 total)

  • You’ll need to use FTP or Cpanel to access your site files on the server and delete the JetPack plugin folder here:

    wp-content
     plugins
         jetpack - DELETE THIS FOLDER

    Ask your hosting company if you don’t know how to use FTP or Cpanel.

    Thread Starter kateswan11

    (@kateswan11)

    Ok, thanks. I’m ok to do that.
    Thanks so much for the quick response!

    Thread Starter kateswan11

    (@kateswan11)

    Excellent – worked.
    Thanks again!

Viewing 3 replies - 1 through 3 (of 3 total)
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