Can't login or change Password.

  • Hello,

    I’ve checked other threads but thought I would start my own.

    This is a problem that has been existing for a while with WP as I’ve come to understand. And the problem is that I can’t login!! And I can’t change the password either. I’ve tried to send a new PW but I only get “Sorry, this key is no good m8” and it’s freaking me out.
    Whenever I try to log in the page now simply refreshes. If I enter the wrong PW a message comes. So I know the PW is correct. At first I thought I got hacked.

    I tried the emergency.php and it said I got the wrong admin username (yea, right, as if I couldn’t write “admin” correctly)

    I tried phpMyAdmin and couldn’t change the password there.

    I don’t know MySQL and FTP isn’t working properly either. So if there was something that I could do via FileManager (Hostgator Hosting) I would appreciate it. Renaming themes/plugins? I don’t know how that would help but if someone can kick its ass for me I’m up for it.

    Thanks,
    Philipp

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hey Phillpp,

    See this link it should get you there: https://codex.www.ads-software.com/Resetting_Your_Password

    Hope your able to get back into your site.
    –AJ

    Thread Starter vortexcreator

    (@vortexcreator)

    Hello AJ,

    Thanks for your help. I’ve seen that article and tried most solutions except MySQL/FTP/WP CLI and can say now that the password doesn’t seem to be the problem. I can change it. But the one problem still remains. “Whenever I try to log in, the page now simply refreshes.”

    What could be causing this and how to work around it?

    Regards,
    Philipp

    Thread Starter vortexcreator

    (@vortexcreator)

    Update: I now can log in by renaming the plugins folder and deleting db.php and object-cache.php. When I log out again and change it back I have the same problem again (obvious though).

    Can I live without those php files or will the system generate new ones? I also deleted the W3-Total-Cache folder.

    Sounds like you have a plugin that is causing your issue. I would disable all plugins including caching plugins. Then enable plugins one by one. saving any caching plugins till the end. Then activate one plugin at a time till you find the culprit.

    What is the path to the files you are asking about (db.php and object-cache.php)?

Viewing 4 replies - 1 through 4 (of 4 total)
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